Discounts are great, but how about delivering products when promised. George, W6GF
________________________________ From: Johnny Siu <vr2...@yahoo.com.hk> To: Elecraft <elecraft@mailman.qth.net> Sent: Friday, May 17, 2013 6:27 PM Subject: [Elecraft] discounts? Hello Bill, To our knowledge, Elecraft concentrates in the ham market which is relatively a small one when compared with the institutional sector. Therefore, they choose a business model of excellent customer service and tailor fit products to the ham radio sector. This business model has been proved to be successful. Eric is an excellent marketing personnel and Wayne is an innovative engineer. This is a very good combination. I of course wish Elecraft to grow up to the scale of YKI or even larger. On the other hand, from a very selfish point of view, I like their existing scale so as to maintain the current customer service level. Going back to Dayton discounts, I visited Dayton in 2011 but did not see any real discount on Elecraft products. I once asked them to bring me a KRX3 module so that I could collect it in Dayton (to save some shipping costs). Eventually, at their advice, I collected my KRX3 in New York City where was my next stop after Dayton. TNX & 73, Johnny VR2XMC 寄件人︰ "bill.va...@gmail.com" <bill.va...@gmail.com> 收件人︰ elecraft list <elecraft@mailman.qth.net> 傳送日期︰ 2013年05月18日 (週六) 8:50 AM 主題︰ [Elecraft] discounts? Yes, I am a frugal ham. But: in Elecraft's case it treats it's customers like no other company (ham or not) that I have ever seen. Case on point. I had a problem with my MH3 mic. In a year I only used it about 3 times but it went bad.... What did Elecraft do... replaced it! None of my YKI (I now call them Yucky) radio problems every had this level of service. Most ended in bitter disappointment. The level of service that Elecraft have given me, both from a warranty perspective and from the level of service for none warranty issues is something the the other companies should emulate. But don't. Shame on them, For my money Elecraft is the best value around. Bill, VA3OL Oro-Medonte Twp, Ontario ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
