George, give it up! 

((((73)))) Milverton.





>________________________________
> From: george fritkin <georgefrit...@yahoo.com>
>To: El <elecraft@mailman.qth.net> 
>Sent: Friday, May 17, 2013 9:02 PM
>Subject: Re: [Elecraft] discounts?
> 
>
>Discounts are great, but how about delivering products when promised.
>
>George, W6GF
>
>
>________________________________
>From: Johnny Siu <vr2...@yahoo.com.hk>
>To: Elecraft <elecraft@mailman.qth.net> 
>Sent: Friday, May 17, 2013 6:27 PM
>Subject: [Elecraft]  discounts?
>
>
>Hello Bill,
> 
>To our knowledge, Elecraft concentrates in the ham market which is relatively 
>a small one when compared with the institutional sector.
> 
>Therefore, they choose a business model of excellent customer service and 
>tailor fit products to the ham radio sector.  This business model has been 
>proved to be successful.  Eric is an excellent marketing personnel and Wayne 
>is an innovative engineer.  This is a very good combination.
> 
>I of course wish Elecraft to grow up to the scale of YKI or even larger. On 
>the other hand,  from a very selfish point of view, I like their existing 
>scale so as to maintain the current customer service level.
> 
>Going back to Dayton discounts, I visited Dayton in 2011 but did not see any 
>real discount on Elecraft products.  I once asked them to bring me a KRX3 
>module so that I could collect it in Dayton (to save some shipping costs).  
>Eventually, at their advice, I collected my KRX3 in New York City where was my 
>next stop after Dayton.
>
>TNX & 73,
>
>
>Johnny VR2XMC
>
>寄件人︰ "bill.va...@gmail.com" <bill.va...@gmail.com>
>收件人︰ elecraft list <elecraft@mailman.qth.net> 
>傳送日期︰ 2013年05月18日 (週六) 8:50 AM
>主題︰ [Elecraft] discounts?
>
>
>Yes, I am a frugal ham.
>
>But: in Elecraft's case it treats it's customers like no other company
>(ham or not) that I have ever seen. Case on point. I had a problem with my
>MH3 mic. In a year I only used it about 3 times but it went bad.... What
>did Elecraft do... replaced it!  None of my YKI  (I now call them Yucky)
>radio problems every had this level of service. Most ended in bitter
>disappointment.
>
>  The level of service that Elecraft  have given me, both from a warranty
>perspective and from the level of service for none warranty issues is
>something the the other companies should emulate. But don't. Shame on them,
>For my money Elecraft is the best value around.
>
>Bill, VA3OL
>Oro-Medonte Twp, Ontario
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