It is not normal to completely disconnect a piece of station equipment like a transceiver when it's not in use. Some disconnect the antenna, but I don't. I've had K3 #24 since 2007, and the only time I worry about disconnecting is if there is convective weather activity like thunder or lightning. If there is a sign of this, I disconnect all cables from the K3 until the storm passes.
Having been an Elecraft customer since 2003 (K2 days), I never heard of the company behaving in this manner towards a customer. Elecraft is more likely to bend over backwards to satisfy your needs rather than offer up excuses. Customer support and service is one of the major reasons Elecraft has done so well in the Amateur market. The other primary cause of their success is the quality and performance of their products. 73, matt W6NIA On Thu, 8 Oct 2015 09:46:37 -0400, you wrote: >I had an experience a couple weeks ago where the USB audio chip in my >Kenwood stopped working. Kenwood service refused to fix the problem under >warranty and blamed me for not unplugging every single cable to the radio >when not in use. I had only disconnected the antenna. Not the power, USB, >key, etc. No other equipment was affected and the USB CAT still worked, so >only one chip stopped working. The Kenwood service center even said they >have had tons of people with the same problem. That experience prompted me >to order a K3S and it's currently in a UPS truck somewhere between CA and >IN. > >My questions for you guys and gals are: >Do you disconnect every cable when the radio is not in use? What are >Elecraft's expectations or recommendations to us? What chip does the K3S >use for USB audio? How would Elecraft, the company, have handled this >situation? > >Peter >W0VLL >______________________________________________________________ >Elecraft mailing list >Home: http://mailman.qth.net/mailman/listinfo/elecraft >Help: http://mailman.qth.net/mmfaq.htm >Post: mailto:Elecraft@mailman.qth.net > >This list hosted by: http://www.qsl.net >Please help support this email list: http://www.qsl.net/donate.html >Message delivered to mzil...@roadrunner.com Matt Zilmer, W6NIA -- "Always store beer in a dark place." -R. Heinlein ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
