Peter, When I am away from home, I disconnect all antennas and unplug my power strip. When home I leave everything connected 24/7, except when there is a storm or threat of a storm. Then I disconnect antennas and my mains power strip.
If that is Kenwood’s approach to customer service, I am glad I do not own any of their equipment. 73, Bob Nobis - N7RJN n7...@nobis.net > On Oct 8, 2015, at 06:46, Peter Pauly <ppa...@gmail.com> wrote: > > I had an experience a couple weeks ago where the USB audio chip in my > Kenwood stopped working. Kenwood service refused to fix the problem under > warranty and blamed me for not unplugging every single cable to the radio > when not in use. I had only disconnected the antenna. Not the power, USB, > key, etc. No other equipment was affected and the USB CAT still worked, so > only one chip stopped working. The Kenwood service center even said they > have had tons of people with the same problem. That experience prompted me > to order a K3S and it's currently in a UPS truck somewhere between CA and > IN. > > My questions for you guys and gals are: > Do you disconnect every cable when the radio is not in use? What are > Elecraft's expectations or recommendations to us? What chip does the K3S > use for USB audio? How would Elecraft, the company, have handled this > situation? > > Peter > W0VLL > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:Elecraft@mailman.qth.net > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > Message delivered to n7...@nobis.net > ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
