Maybe they're relying on one of the sublaws in "The Contributions of Edsel Murphy to the Understanding of the Behavior of Inanimate Objects":
" II. 3. All warranty and guarantee clauses become void upon payment of invoice." That being said, I think one of the factors in Elecraft's success is that unlike some other companies Elecraft _actually understands_ the meaning of the words "customer service." 73, Al On Thu October 8 2015 9:23:45 am Mel Farrer wrote: > I would suggest you read the manual and the warranty statement. I don't > think you will find a disclaimer about removing all cables from the radio > when not in use. Mel, K6KBE > > > From: Vic Rosenthal 4X6GP/K2VCO <k2vco....@gmail.com> > To: elecraft@mailman.qth.net > Sent: Thursday, October 8, 2015 7:10 AM > Subject: Re: [Elecraft] Unplugging the radio to protect it > > Very few hams, if any, disconnect EVERY cable from their rig when it is > not in use. Having said that, it's certainly a good idea to have a > common grounded entry point with suppression devices for power, antenna, > phone, cable, etc. so there won't be potential differences between > equipment in the event of nearby lightning. > > But in my opinion, making total disconnection of the equipment a > condition for warranty repairs is a statement that they don't take the > warranty seriously. > > 73, > Vic, 4X6GP/K2VCO > Rehovot, Israel > http://www.qsl.net/k2vco/ > > On 8 Oct 2015 16:46, Peter Pauly wrote: > > I had an experience a couple weeks ago where the USB audio chip in my > > Kenwood stopped working. Kenwood service refused to fix the problem under > > warranty and blamed me for not unplugging every single cable to the radio > > when not in use. I had only disconnected the antenna. Not the power, USB, > > key, etc. No other equipment was affected and the USB CAT still worked, > > so only one chip stopped working. The Kenwood service center even said > > they have had tons of people with the same problem. That experience > > prompted me to order a K3S and it's currently in a UPS truck somewhere > > between CA and IN. > > > > My questions for you guys and gals are: > > Do you disconnect every cable when the radio is not in use? What are > > Elecraft's expectations or recommendations to us? What chip does the K3S > > use for USB audio? How would Elecraft, the company, have handled this > > situation? > > > > Peter > > W0VLL > > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:Elecraft@mailman.qth.net > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > Message delivered to farrerfo...@yahoo.com > > > > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:Elecraft@mailman.qth.net > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > Message delivered to wb5...@centurytel.net ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
