Dave/AB7E seems to understand the point 100% correctly and a lot of you are
twisting my (and others) words.
The point is not that I don't have a microphone or that I couldn't cobble
together a connector for from another brand of mic.
I could even (I suppose) find an alternate on Amazon or somewhere (should I
have to buy another mic?)
The point is, almost a year ago I purchased a KX2-shack-in-a-box kit and it
came without a mic (it was purchased and paid for as part of that kit) and I
had to inform Elecraft once it arrived that I was shorted a mic.) Nothing in
the paperwork nor any communication before it arrived stated it would be
arriving w/o a MH3 mic, so this was a surprise.
I even have an email from Wayne from January 10th,2022 that states (in
part) ".We should have MH3s back in stock in several weeks. Will that
suffice?..."
It's a long way from early December 2021 when I finally was invoiced (after
I submitted my purchase request in October or November) 2021 and finally
paid for my KX2 shack-in-a-box kit (which I love by the way_) (or even Jan
10th, 2021_)
All I am saying is..there has been zero communication like "we know we owe
you a microphone and when we get them you'll be on the top of the list when
we get them.) ZERO.
All I have is a couple (now very old) emails from Wayne from early January
that "it must have be an oversight" (which I accept; Hey - nobody's or any
company is perfect) I get it.
I accept the oversight. I accept the backorder. I check the Elecraft site
for shipping status. I know they don't have them. I deal with electronic
parts and service over 11,000 devices as part of my everyday job. I
communicate with my "customers"
Do I know that THEY know I am owed one? Well, not really. I have (now old)
emails from January from Wayne-that's it. I know he has much bigger fish to
fry than some mic for a New Brunswicker on the other side of the continent.
I know it won't be Wayne that (hopefully) eventually boxes up and ships me a
mic. It's whoever keeps track of old, long since departed orders.
If I am going to wait nearly a year (or maybe more), it might've been nice
to get an email every 4-5 months from a
shipping/receiving/purchasing/billing dept staff member saying "we haven't
forgot about you".
As of now, myself and all others that I've been in touch with(on this
particular issue), have rec'd nothing. We don't know if:
The person boxing up the KX2 kits didn't know there was supposed to be a mic
included
or
They boxed up the kits anyways to get 95% of the product out the door to
waiting customers
or
Even if they have record of the folks who have complete kits vs kits missing
mics.
or
Something else.
We just don't know.
Communications have been non existent from the shipping dept (ever) and none
since Jan 10th . 2021 (from Wayne himself, who seems quite knowledgeable and
friendly btw)
Sincerely,
Mike VE9AA
Oh, and lest anyone think I am mad. No , I am not mad. Overall I am very
happy with my $10k+ worth of Elecraft products.
It just doesn't give me a warm fuzzy feeling to maybe order a K4HD (or two
for SO2R) when the time comes.
==============
That isn't the point at all, it isn't what I said, and you know it. I
simply believe that the folks who have paid for stuff many months ago should
be kept regularly informed ... directly, not via word of mouth. It's not
expensive for Elecraft to do so. They just have to care a bit more. They
know exactly what the status of everything is at any point in time.
Dave AB7E
On 10/7/2022 12:43 PM, Richard Hill wrote:
I understood that ordered microphone parts were substandard when delivered
and new parts had to be sourced, delaying production.
Would you have preferred they delayed shipping the shack in a box until the
mics were available?
NU6T
On Fri, Oct 7, 2022, 12:12 PM David Gilbert <ab7e...@gmail.com> wrote:
I believe his point includes the lack of any communication
updates. I've
suggested before that a single clerk could post regular updates
here on
any backorder situations. Even if they just stated the same thing,
people would know where they stood instead of wondering if they had
simply been forgotten (as some folks actually have been).
Other companies I've been associated with and have worked for
understand
this much better.
Dave AB7E
Mike, Coreen & Corey
Keswick Ridge, NB
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