Sorry, but obscure remarks in an unrelated thread don’t cut it. I’ve been waiting over a year and a half for a K3 upgrade. The only updates I ever got on the order were responses from Madelyn from inquiries I made - respectfully waiting months between inquiries, out of respect for the situation.
Finally, after over a year she told me that an update had been posted in this group on May 1, so I started following the group again. That was in July. In the May 1 email, my order was identified as a Group 3 item, and would be ready in 10 - 14 weeks. Worst-case, that would have been over a month ago. There have been no updates. Respectfully, I shouldn’t have to read the body of every email to this list to glean the current status of an order I placed a year and a half ago (during the pandemic, when they already knew of supply chain issues, yet estimated a relatively short delivery time). Any way you cut it, communication about these orders has been abysmal. It’s a pretty simple matter to create a separate email list for each of the Groups, or even each back-ordered item, and addressed the targeted groups as needed. I work in manufacturing, and have experienced similar supply chain issues - if we treated our customers like this, we would be out of business. I’ve been more than patient and understanding, but I’m getting close to canceling my order and selling my K3 and P3 and moving on with life…which is unfortunate, as I really l8r the radio. I had considered a K4, but with the current track record, I don’t see how I could order one. Lee, AA4GA On Sat, Oct 8, 2022 at 11:55 AM Rick NK7I <rick.n...@gmail.com> wrote: > This is well beyond tiresome now. > > They HAVE stated the situation via email, to the group(s) recently. > Lack of attention by the reader/s is NOT their fault. They won't take > the time for personal hand holding, that time is better spent assembling > and shipping what product they can move. > > They can't sell what they can't get. The last order THEY got was > sub-standard, sent back to await a new shipment (a few weeks ago). > > ALL shipments of ANY type have been tediously slow, worldwide. A month > setback creates a year of backlog; the entire world was shut down for > over 2 YEARS. It will take a decade or more to get back on track as we > know it. Normal doesn't exist anymore. > > If you NEED a mic, get another until the one you want (and ordered and > paid for) is eventually available. > > The rest, is noise and whining, showing complete lack of understanding > and patience. Let's END this thread. > > > 73, > Rick nk7i > > > On 10/8/2022 8:22 AM, Mike Smith VE9AA wrote: > > Dave/AB7E seems to understand the point 100% correctly and a lot of you > are > > twisting my (and others) words. > > > > > > > > The point is not that I don't have a microphone or that I couldn't cobble > > together a connector for from another brand of mic. > > > > I could even (I suppose) find an alternate on Amazon or somewhere > (should I > > have to buy another mic?) > > > > > > > > The point is, almost a year ago I purchased a KX2-shack-in-a-box kit and > it > > came without a mic (it was purchased and paid for as part of that kit) > and I > > had to inform Elecraft once it arrived that I was shorted a mic.) > Nothing in > > the paperwork nor any communication before it arrived stated it would be > > arriving w/o a MH3 mic, so this was a surprise. > > > > I even have an email from Wayne from January 10th,2022 that states (in > > part) ".We should have MH3s back in stock in several weeks. Will that > > suffice?..." > > > > > > > > It's a long way from early December 2021 when I finally was invoiced > (after > > I submitted my purchase request in October or November) 2021 and finally > > paid for my KX2 shack-in-a-box kit (which I love by the way_) (or even > Jan > > 10th, 2021_) > > > > > > > > All I am saying is..there has been zero communication like "we know we > owe > > you a microphone and when we get them you'll be on the top of the list > when > > we get them.) ZERO. > > > > > > > > All I have is a couple (now very old) emails from Wayne from early > January > > that "it must have be an oversight" (which I accept; Hey - nobody's or > any > > company is perfect) I get it. > > > > > > > > I accept the oversight. I accept the backorder. I check the Elecraft > site > > for shipping status. I know they don't have them. I deal with electronic > > parts and service over 11,000 devices as part of my everyday job. I > > communicate with my "customers" > > > > > > > > Do I know that THEY know I am owed one? Well, not really. I have (now > old) > > emails from January from Wayne-that's it. I know he has much bigger > fish to > > fry than some mic for a New Brunswicker on the other side of the > continent. > > > > I know it won't be Wayne that (hopefully) eventually boxes up and ships > me a > > mic. It's whoever keeps track of old, long since departed orders. > > > > > > > > If I am going to wait nearly a year (or maybe more), it might've been > nice > > to get an email every 4-5 months from a > > shipping/receiving/purchasing/billing dept staff member saying "we > haven't > > forgot about you". > > > > > > > > As of now, myself and all others that I've been in touch with(on this > > particular issue), have rec'd nothing. We don't know if: > > > > The person boxing up the KX2 kits didn't know there was supposed to be a > mic > > included > > > > or > > > > They boxed up the kits anyways to get 95% of the product out the door to > > waiting customers > > > > or > > > > Even if they have record of the folks who have complete kits vs kits > missing > > mics. > > > > or > > > > Something else. > > > > > > > > We just don't know. > > > > > > > > Communications have been non existent from the shipping dept (ever) and > none > > since Jan 10th . 2021 (from Wayne himself, who seems quite knowledgeable > and > > friendly btw) > > > > > > > > Sincerely, > > > > > > > > Mike VE9AA > > > > Oh, and lest anyone think I am mad. No , I am not mad. Overall I am very > > happy with my $10k+ worth of Elecraft products. > > > > It just doesn't give me a warm fuzzy feeling to maybe order a K4HD (or > two > > for SO2R) when the time comes. > > > > ============== > > > > That isn't the point at all, it isn't what I said, and you know it. I > > simply believe that the folks who have paid for stuff many months ago > should > > be kept regularly informed ... directly, not via word of mouth. It's not > > expensive for Elecraft to do so. They just have to care a bit more. > They > > know exactly what the status of everything is at any point in time. > > > > > > > > Dave AB7E > > > > > > > > > > > > On 10/7/2022 12:43 PM, Richard Hill wrote: > > > > I understood that ordered microphone parts were substandard when > delivered > > and new parts had to be sourced, delaying production. > > > > > > > > Would you have preferred they delayed shipping the shack in a box until > the > > mics were available? > > > > > > > > NU6T > > > > > > > > > > > > On Fri, Oct 7, 2022, 12:12 PM David Gilbert <ab7e...@gmail.com> wrote: > > > > > > > > > > > > I believe his point includes the lack of any communication > > > > updates. I've > > > > suggested before that a single clerk could post regular updates > > > > here on > > > > any backorder situations. Even if they just stated the same thing, > > > > people would know where they stood instead of wondering if they had > > > > simply been forgotten (as some folks actually have been). > > > > > > > > Other companies I've been associated with and have worked for > > > > understand > > > > this much better. > > > > > > > > Dave AB7E > > > > > > > > Mike, Coreen & Corey > > > > Keswick Ridge, NB > > > > > > > > ______________________________________________________________ > > Elecraft mailing list > > Home: http://mailman.qth.net/mailman/listinfo/elecraft > > Help: http://mailman.qth.net/mmfaq.htm > > Post: mailto:Elecraft@mailman.qth.net > > > > This list hosted by: http://www.qsl.net > > Please help support this email list: http://www.qsl.net/donate.html > > Message delivered to rick.n...@gmail.com > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:Elecraft@mailman.qth.net > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > Message delivered to lee.hi...@gmail.com ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
