It might be very helpful for dissatisfied customers to list the method they used to communicate with Elecraft and the website info or whatever (phone number? Elecraft does answer their phones) they used to contact Elecraft. There are those here that are satisfied with Elecrafts response and might educate the rest how to get through to Elecraft. I suspect many are not following the listed methods or their response is lost in their spam file. Not everyone knows the correct ways to look for a response. Email has its ins and outs and sometimes it just doesn’t make sense (ask my wife… who loses emails regularly or can’t find responses).
Dave K8WPE since 1960 and all my Elecraft radios have worked since I bought them. I must be lucky? David J. Wilcox’s iPad > On Oct 8, 2022, at 3:16 PM, Mike Smith VE9AA <ve...@nbnet.nb.ca> wrote: > > Rick, > > > > I waited patiently too, for months before my KX2(kit) arrived. This is not > about "waiting patiently". > > If one of your orders had arrived 90 or 95% complete and you discovered > something missing and closing > > in on a year later you didn't have any communication that they even KNEW > they shorted you 1 part/pc/pcb, I think > > perhaps you might feel differently, right? > > > > Patience I have. What I do not appreciate is total lack of communication > (or even acknowledgement from the people that will hopefully ship my (& > others) mic out eventually. I have an email from Wayne 10 months ago stating > it was an oversight and another that'll it be a few weeks. > > > > Heck, I would've even been "OK" (not happy, but "OK") if there were a hand > scribbled note included with my kit that said "sorry, we realized at the > last minute we're now out of MH3 microphones, but you are on a list and will > receive it when we get some" > > > > Mike VE9AA > > ------------- > > > > As a side reference.... > > > > I waited for the KAT500, patiently, for months. > > > > I waited for the KPA500, patiently, for months. > > > > I waited for the KPA1500, patiently, over a year (prepaid in full). > > > > I waited for the K4D, patiently, 18 months (prepaid in full). > > > > I didn't once ask for an update or cancel an order or ask for a refund, > didn't once whine when it wasn't there yet and was happy when it showed up. > > > > I wasn't happy with the delay, but understood the reasons BECAUSE of the > lists. They posted JUST as often as now, though not on every list at the > same time. I track most of the lists, to learn of the other products too, > even if I don't have them because they are interesting products. > > > > I was patient, you can be too. It really is THAT simple. They've posted the > delay causes and they can't ship what they don't have. Unbecoming comments > do not help anything and should be directed AT those responsible. > > > > Rick nk7i > > > > Mike, Coreen & Corey > > Keswick Ridge, NB > > > > From: Mike Smith VE9AA [mailto:ve...@nbnet.nb.ca] > Sent: October 8, 2022 4:05 PM > To: 'Elecraft@mailman.qth.net' > Subject: RE: re: communications on KX2 Mic's (MH3) > > > > Dan, Rick, K4TO etc or twimc > > > > I know CW very well. I also know the KX2 has a built in microphone. This is > not about finding a microphone to work. I wish if you were going to comment > towards me and others in a negative or belittling manner, please at least do > me the common courtesy to read and absorb my post in its entirety before > replying. It's like you read half of it and gave me a snarky kneejerk > reply. You'll note in my 2 or 3 emails I've sent, I did not put down anyone > and actually gave Elecraft and Wayne compliments. I stated my situation > quite clearly. My kit arrived less a microphone and there was no > communication about it. > > > > I do not follow this listserv day by day, waiting to pounce on less active > or "in the know" users. I might check in once a month. > > > > If there was a post from Elecraft that said: > > > > "We know we shipped some KX2 shack-in-a-box kits early in the new year > without a microphone but are not going to acknowledge you personally but you > will receive your mic eventually" (or words to that effect) I certainly > missed it. > > > > I would like to publicly thank Dave, AB7E (and a few others) for realizing > exactly what this post is about. > > > > Regards, > > > > Mike VE9AA > > > > From: Mike Smith VE9AA [mailto:ve...@nbnet.nb.ca] > Sent: October 8, 2022 12:23 PM > To: 'Elecraft@mailman.qth.net' > Subject: re: communications on KX2 Mic's (MH3) > > > > Dave/AB7E seems to understand the point 100% correctly and a lot of you are > twisting my (and others) words. > > > > The point is not that I don't have a microphone or that I couldn't cobble > together a connector for from another brand of mic. > > I could even (I suppose) find an alternate on Amazon or somewhere (should I > have to buy another mic?) > > > > The point is, almost a year ago I purchased a KX2-shack-in-a-box kit and it > came without a mic (it was purchased and paid for as part of that kit) and I > had to inform Elecraft once it arrived that I was shorted a mic.) Nothing in > the paperwork nor any communication before it arrived stated it would be > arriving w/o a MH3 mic, so this was a surprise. > > I even have an email from Wayne from January 10th,2022 that states (in > part) ".We should have MH3s back in stock in several weeks. Will that > suffice?..." > > > > It's a long way from early December 2021 when I finally was invoiced (after > I submitted my purchase request in October or November) 2021 and finally > paid for my KX2 shack-in-a-box kit (which I love by the way_) (or even Jan > 10th, 2021_) > > > > All I am saying is..there has been zero communication like "we know we owe > you a microphone and when we get them you'll be on the top of the list when > we get them.) ZERO. > > > > All I have is a couple (now very old) emails from Wayne from early January > that "it must have be an oversight" (which I accept; Hey - nobody's or any > company is perfect) I get it. > > > > I accept the oversight. I accept the backorder. I check the Elecraft site > for shipping status. I know they don't have them. I deal with electronic > parts and service over 11,000 devices as part of my everyday job. I > communicate with my "customers" > > > > Do I know that THEY know I am owed one? Well, not really. I have (now old) > emails from January from Wayne-that's it. I know he has much bigger fish to > fry than some mic for a New Brunswicker on the other side of the continent. > > I know it won't be Wayne that (hopefully) eventually boxes up and ships me a > mic. It's whoever keeps track of old, long since departed orders. > > > > If I am going to wait nearly a year (or maybe more), it might've been nice > to get an email every 4-5 months from a > shipping/receiving/purchasing/billing dept staff member saying "we haven't > forgot about you". > > > > As of now, myself and all others that I've been in touch with(on this > particular issue), have rec'd nothing. We don't know if: > > The person boxing up the KX2 kits didn't know there was supposed to be a mic > included > > or > > They boxed up the kits anyways to get 95% of the product out the door to > waiting customers > > or > > Even if they have record of the folks who have complete kits vs kits missing > mics. > > or > > Something else. > > > > We just don't know. > > > > Communications have been non existent from the shipping dept (ever) and none > since Jan 10th . 2021 (from Wayne himself, who seems quite knowledgeable and > friendly btw) > > > > Sincerely, > > > > Mike VE9AA > > Oh, and lest anyone think I am mad. No , I am not mad. Overall I am very > happy with my $10k+ worth of Elecraft products. > > It just doesn't give me a warm fuzzy feeling to maybe order a K4HD (or two > for SO2R) when the time comes. > > ============== > > That isn't the point at all, it isn't what I said, and you know it. I > simply believe that the folks who have paid for stuff many months ago should > be kept regularly informed ... directly, not via word of mouth. It's not > expensive for Elecraft to do so. They just have to care a bit more. They > know exactly what the status of everything is at any point in time. > > > > Dave AB7E > > > > > > On 10/7/2022 12:43 PM, Richard Hill wrote: > > I understood that ordered microphone parts were substandard when delivered > and new parts had to be sourced, delaying production. > > > > Would you have preferred they delayed shipping the shack in a box until the > mics were available? > > > > NU6T > > > > > > On Fri, Oct 7, 2022, 12:12 PM David Gilbert <ab7e...@gmail.com> wrote: > > > > > > I believe his point includes the lack of any communication > > updates. I've > > suggested before that a single clerk could post regular updates > > here on > > any backorder situations. Even if they just stated the same thing, > > people would know where they stood instead of wondering if they had > > simply been forgotten (as some folks actually have been). > > > > Other companies I've been associated with and have worked for > > understand > > this much better. > > > > Dave AB7E > > > > Mike, Coreen & Corey > > Keswick Ridge, NB > > > > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:Elecraft@mailman.qth.net > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > Message delivered to djwilco...@yahoo.com ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
