I've had to send a K3 back to Aptos two different times. Each time I did so it ended up taking twice as long as I was initially told it would (estimates were provided by the tech support person rather than someone who probably knew more). I didn't like it. I've always had more respect for businesses who tell you the truth up front rather than those who embellish and tell you what they think you might want to hear.
IMHO, as more and more Elecraft products are being sold, the need for repair and service is obviously going to increase proportionally, and if the service and repair sections are not continually expanded to keep up with demand, we'll start seeing more posts of this type. Don, N5LZ ----- Original Message ----- From: "Lee Buller" <k...@swbell.net> To: "Elecraft Reflector" <elecraft@mailman.qth.net> Sent: Thursday, July 01, 2010 9:38 AM Subject: [Elecraft] K3 Repair > > > I must say it did take some time for them to get to my K3. I sent it to > Aptos around May 12th and got it back on June 30th. Yes, that was quite a > bit of time, but I expected that because who knows what kind of back log > they have. They do not publish those stats. I guess as I turned 60 this > last month, I've learn patiences (finally). > > As I said in my previous post, Dale Farmer was excellent. There was not a > lot of communication between Elecraft and myself...and I had to email > Madelyn several times to see where I was in the process. That can be > frustrating, but again I exercised patience. She was quite helpful. > > I would suggest to the folks at Elecraft to communicate better with repair > customers. They have my baby and I want it back! Just good customer > service...something they already do quite well. > > Part of my patience was my K2/100. Still works fine. > > Lee - K0WA > > =================================================================================== > Ham Radio Operators: Kansas QSO Party is August 28-29, 2010. See > www.ksqsoparty.org for details > > In our day and age it seems that Common Sense is in short supply. If you > don't have any Common Sense - get some Common Sense and use it. If you > can't find any Common Sense, ask for help from somebody who has some > Common Sense. Is Common Sense divine? > > Common Sense is the image of the Creator expressing revealed truth in my > mind. - J. Wolf > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:Elecraft@mailman.qth.net > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
