John, While such proactive communication would be a good thing, please understand that it takes a person -who is knowledgeable of the process and estimated time - to create the emails for that communication. The person with that kind of knowledge is most likely the tech himself, and if everyone wants their radios back as quickly as possible, it is best to keep him working on the radio currently on his repair bench.
Even the tech cannot give a good answer if he has several radios in the queue. He never knows how long each radio will take until he gets it open and makes some progress on it. Bottom line is that all you really can get is an educated guess, and even though an educated guess, it is usually wrong - Murphy says so. The only real answer you can get is how far back in the queue is your radio. When I have more than 5 radios in line here, things get a bit hectic, and I don't do the K3 repairs, just KX1, K1, K2, XVseries and the rest of that line. With the advent of the K3 DSP Board upgrade, I believe the queue at Elecraft has grown substantially. Unfortunately, they cannot grow their repair staff quickly, it takes some learning and experience before a new tech can become proficient. But yes, 7 weeks is a long time. I get uncomfortable if I cannot hold my turnaround time to less than 2 weeks, but sometimes "stuff" happens. 73, Don W3FPR WA6L wrote: > The only real complaint I had with the entire process is that there was no > proactive communication. I had to inquire each time a deadline passed in > order to get an update. > > 73, > > John, WA6L > > ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
