Just goes to show you that the smart operator is like a boy scout -- be prepared. So, have two K3s or at least another good rig for backup.
Of course, a conspiracy theorist would see this as a Elecraft marketing scheme: that is, slow down repair cycle to encourage customers to buy a second K3 for backup. On Jul 1, 2010, at 9:24 AM, Donald Butler wrote: > I've had to send a K3 back to Aptos two different times. Each time I did so > it ended up taking twice as long as I was initially told it would (estimates > were provided by the tech support person rather than someone who probably > knew more). I didn't like it. I've always had more respect for businesses > who tell you the truth up front rather than those who embellish and tell you > what they think you might want to hear. > > IMHO, as more and more Elecraft products are being sold, the need for repair > and service is obviously going to increase proportionally, and if the > service and repair sections are not continually expanded to keep up with > demand, we'll start seeing more posts of this type. > > Don, N5LZ > > ----- Original Message ----- > From: "Lee Buller" <k...@swbell.net> > To: "Elecraft Reflector" <elecraft@mailman.qth.net> > Sent: Thursday, July 01, 2010 9:38 AM > Subject: [Elecraft] K3 Repair > > >> >> >> I must say it did take some time for them to get to my K3. I sent it to >> Aptos around May 12th and got it back on June 30th. Yes, that was quite a >> bit of time, but I expected that because who knows what kind of back log >> they have. They do not publish those stats. I guess as I turned 60 this >> last month, I've learn patiences (finally). >> >> As I said in my previous post, Dale Farmer was excellent. There was not a >> lot of communication between Elecraft and myself...and I had to email >> Madelyn several times to see where I was in the process. That can be >> frustrating, but again I exercised patience. She was quite helpful. >> >> I would suggest to the folks at Elecraft to communicate better with repair >> customers. They have my baby and I want it back! Just good customer >> service...something they already do quite well. >> >> Part of my patience was my K2/100. Still works fine. >> >> Lee - K0WA >> >> =================================================================================== >> Ham Radio Operators: Kansas QSO Party is August 28-29, 2010. See >> www.ksqsoparty.org for details >> >> In our day and age it seems that Common Sense is in short supply. If you >> don't have any Common Sense - get some Common Sense and use it. If you >> can't find any Common Sense, ask for help from somebody who has some >> Common Sense. Is Common Sense divine? >> >> Common Sense is the image of the Creator expressing revealed truth in my >> mind. - J. Wolf >> ______________________________________________________________ >> Elecraft mailing list >> Home: http://mailman.qth.net/mailman/listinfo/elecraft >> Help: http://mailman.qth.net/mmfaq.htm >> Post: mailto:Elecraft@mailman.qth.net >> >> This list hosted by: http://www.qsl.net >> Please help support this email list: http://www.qsl.net/donate.html >> > > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:Elecraft@mailman.qth.net > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
