I agree that a posted repair queue length figure would probably eliminate a lot of angst by setting reasonable expectations. Probably eliminate a lot of phone calls to Elecraft as well. A weekly prognostication would be more than adequate for my purposes.
Another thing that could use a little work is the level of communication. Last Friday I got a call from Elecraft stating that the symptoms (low SSB PO) had been confirmed, and that an EEINIT had resolved the problem. My K3 was going to "soak" over the weekend and shipout Monday (last) if was still good. I was glad to hear it was coming back but a bit curious as to why the first half a dozen or so times we did an EEINIT had not resolved the problem. Now its a week later, I don't know if my K3 is back in the shop (as I suspect) or if it is has been shipped and I need to hang around to receive it... I'm sure I could call and get an update but, being lazy, I would rather just get a short simple email periodically while the RSA is open or anytime there is a status update. 73 Jack KZ5A K3 #4165 ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
