>>My Claris Help files were in the same place as yours but you seemed to >>have quite a few more files in your System> Claris folder. In comparing >>I noticed that I had a file called "QuickHelp 4.0" which belongs >>elsewhere - when I removed it from my System> Claris Folder, I was able >>to access Claris Help from the Pull down menu - as it should be! > >Thank you for the question -- I had the same problem, and discovered the >same "QuickHelp 4.0" file in the System->Claris folder. So, =where= does >the "QuickHelp 4.0" file belong?
I don't recall all the exact details of my testing, but a long time ago I tested the different versions of QuickHelp and found that not all of them can open the Emailer help files (and not all of them can open all the other help files they were installed for either) The problem is, ALL claris apps seem to use this QuickHelp system, and they all try to store it in the Claris folder. This is made worse by the fact that all versions of QuickHelp (version number as well as language version), use the same creator codes. AND, there is nothing in a given help file that specifies what version of QuickHelp it should try to use. AND they are not all compatible with each other (this is a bigger issue for different languages, but like you seem to be finding, v4 might not open the Emailer help files) So what happens is, as you install addition Claris applications (Emailer, Works, FileMaker, whatever), different, potentially incompatible versions of the QuickHelp engine are installed. The Finder seeing the same creator codes for each simply registers the new version into its database on top of the old version. So when you go to launch the help system, the Finder attempts to open the help file with the last copy of QuickHelp that was installed. Depending on which version that is, it may or may not be able to open your help file. This situation is made even worse with some of the later versions of FileMaker. FileMaker started moving the QuickHelp engine out of the Claris folder, and into the FileMaker folder. But the application is still launched by calling the creator codes. So now, you clean out your Claris folder down to just the version you want... and find it still doesn't work, because there was yet another copy in your FileMaker folder that is launching that you were unaware even existed. Its like a really bad case of the SimpleText/TeachText spawning!!! Before long you have QuickHelp applications all over your hard drive, and in all sorts of different versions... and not a whole heck of a lot you can do about them. -chris <http://www.mythtech.net> ___________________________________________________________________________ To unsubscribe send a mail message with a SUBJECT line of "unsubscribe" to <[EMAIL PROTECTED]> or <[EMAIL PROTECTED]>
