On 2/18/06 at 8:15 PM, Don <[EMAIL PROTECTED]> wrote: > Yeah I hear the "We can't tech support that..." mantra. > They STILL could get money for it if they'd at least sell > it. GIVE it away fer cryin out loud with a stern splash > screen disclaimer on it saying "Don't call us, this product > is unsupported". SOMETHING! > > If they get their heads out of their butts, perhaps they can > eventually see how making a customer on that 'old stuff' still > makes a customer! HELLO? Short sighted people anyhow.
Although I am not unsympathetic to your desire, I must respectfully take exception to your characterization of "short sighted". The fact is that no "stern splash screen disclaimer" is going to stop people from asking for help on that which they've a right to expect it. I've seen this many times in my travels, and my experience gives the lie to your argument. Our reputation is _not_ built on taking money from anyone who has it, just because we have the means to do so. If the cost of conducting business in an honest and straightforward manner is that we must occasionally turn away a customer, then that's the way it has to be. I'd rather turn business away now, than have to incur greater costs later, when such customers forget (and they invariably do) that the product they purchased was sold "as is" and then complain bitterly because we won't support what we sold them. I've seen that happen enough times elsewhere that I want no part of it, and I believe that to behave otherwise would be, uh, short sighted. :-) > Am I the only one who sees this? You're certainly not the only one, but you are part of an anomalous class, I regret to say. R. -- Rich Siegel Bare Bones Software, Inc. <[EMAIL PROTECTED]> <http://www.barebones.com/> Someday I'll look back on all this and laugh... until they sedate me. ___________________________________________________________________________ To unsubscribe send a mail message with a SUBJECT line of "unsubscribe" to <[EMAIL PROTECTED]> or <[EMAIL PROTECTED]>
