Hi Scott:


The cause of the neutral-earth voltage is the neutral
current times the neutral resisitance to the point 
where the neutral is connected to earth.  The higher
the neutral current, the higher the voltage difference
between the neutral and earth conductors.

Building power distribution systems are designed for no 
more than 6% (typical 3%) voltage drop to the outlet.  
This drop is evenly divided between the Line/Live 
conductor and the neutral conductor.  So, this means
the voltage drop on each conductor is no more than 3% 
(1.5% typical). 

So, for a 120-volt system at full load (15 amps or 20
amps), the neutral voltage should be no more than 3% of
120 V or 3.6 V (1.8 V typical).

For a 230-volt system at full load (16 amps), the 
neutral voltage should be no more than 3% of 230 V, or
6.9 V (3.45 V typical).

As the system ages, the resistances of the various 
connections will increase, thus increasing the neutral-
earth voltage.  You mileage may vary.


Best wishes for the holiday season,
Rich




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