Gary, If soft-manuals are delivered with the product, a CD drive is needed. I agree. This depends on the kind of product. If you sell modems , the user who buys it certainly has a PC (with a CD drive) and a small note on a small paper can instruct the user to read the CD first on by means of his PC. Supplying the manual by the internet is something else, but even then, I do not see any "safety" problems in short term when a modem is installed and the user is instructed to read the manual ASAP after installation. In real life, almost nobody, except some weird safety freaks, read manuals.
You say that you checked with UL and TUV. Do you consider their response as an advise or as a requirement? Some countries completely rely on so-called certification by agencies, but many countries like Europe, rely on legislation and Self declaration (but maybe this is another subject focussing on the different approach between Europe and some other countries) Regards, Andre >From: "Gary McInturff" <gary.mcintu...@worldwidepackets.com> >Reply-To: "Gary McInturff" <gary.mcintu...@worldwidepackets.com> >To: "POWELL, DOUG" <doug.pow...@aei.com>, "Jon Jones" ><jon.jo...@atltelecom.com>, "Emc-Pstc (E-mail)" ><emc-p...@majordomo.ieee.org> >Subject: RE: User manual CD web or paper >Date: Wed, 5 Feb 2003 11:05:10 -0800 > > > I checked this out awhile ago with both UL and TUV, and both > reluctantly >rejected it. The problem is as you note below safety related information >doesn't get to the user if your product doesn't have a CD drive. It >couldn't be assured that the customer would have access to it. That's been >about 6 months ago. > We send a 1 or 2 page installation document with the products, along > with >the CD which has the whole user manual, installation instructions, and the >standard regulatory stuff that accompanies the product. > We make Ethernet switches and routers and if you need one of those you >must have a computer or two hanging around that could access the CD or web >address - but oh well. > Gary > >-----Original Message----- >From: POWELL, DOUG [mailto:doug.pow...@aei.com] >Sent: Wednesday, February 05, 2003 8:49 AM >To: 'Jon Jones'; Emc-Pstc (E-mail) >Subject: RE: User manual CD web or paper > > > >Jon, > >We routinely provide user manuals on CD. We also offer printed media on >request. We've had no complaints. > >-doug > >Douglas E. Powell >Regulatory Compliance Engineer >Advanced Energy Industries, Inc. >Fort Collins, CO 80535 USA > > > >-----Original Message----- >From: Jon Jones [mailto:jon.jo...@atltelecom.com] >Sent: Wednesday, February 05, 2003 8:51 AM >To: Emc-Pstc (E-mail) >Subject: User manual CD web or paper > > > >Group, > >In general circumstances is there any documented legislation regarding the >format a user manual can or must be supplied with the product to the >customer, (Paper, CD, web address etc) > >namely if a user manual is to be supplied on CD ROM or via web address , >then you must assume that the customer has the correct tools (i.e P.C) to >view the information, and in particular if the information contains >essential information that the user needs to view before the equipment is >used (safety considerations or EMC precautions etc) > >Any information / thaughts would be appreciated > >Rgds > > Jon Jones > > Engineer in Charge > > atl telecom > > > >_____________________________________________________________________ >This message has been checked for all known viruses by Star Internet >delivered >through the MessageLabs Virus Control Centre. >__________________________________________________________________________ >Disclaimer of Liability >ATL Telecom Ltd shall not be held liable for any improper or incorrect use >of the information described and/or contained herein and assumes no >responsibility for anyones use of the information. In no event shall ATL >Telecom Ltd be liable for any direct, indirect, incidental, special, >exemplary, or consequential damages (including, but not limited to, >procurement or substitute goods or services; loss of use, data, or profits; >or business interruption) however caused and on any theory of liability, >whether in contract, strict liability, or tort (including negligence or >otherwise) arising in any way out of the use of this system, even if >advised >of the possibility of such damage. > >------------------------------------------- >This message is from the IEEE EMC Society Product Safety >Technical Committee emc-pstc discussion list. > >Visit our web site at: http://www.ewh.ieee.org/soc/emcs/pstc/ > >To cancel your subscription, send mail to: > majord...@ieee.org >with the single line: > unsubscribe emc-pstc > >For help, send mail to the list administrators: > Ron Pickard: emc-p...@hypercom.com > Dave Heald: davehe...@attbi.com > >For policy questions, send mail to: > Richard Nute: ri...@ieee.org > Jim Bacher: j.bac...@ieee.org > >Archive is being moved, we will announce when it is back on-line. >All emc-pstc postings are archived and searchable on the web at: > http://www.ieeecommunities.org/emc-pstc > >_______________________________________________________________ >This message, including any attachments, may contain information >that is confidential and proprietary information of Advanced >Energy Industries, Inc. 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