Folks As another ex-HP employee who left a long time ago but still has many fond memories of what it was like (with the notable exception of one person - which is why I left!) then I think that Richard's message unfortunately sums up the attitude that now appears to prevail in some areas of both Agilent and HP at senior level, i.e. "We don't care about the past or our company's previously good reputation" [which was almost like IBM's, i.e."you never get sacked for buying IBM kit".] "and we don't care about the ex-other side of the business - its not our problem any more".
His message could have been put in more subtle terms, and would then probably have summed up the feelings of most current "old-timers" in both companies, i.e. something more customer friendly like "we'd like to help you but you will have to try the other guys now". On a general note, I personally don't think this aspect of the customer relations (??) policies of either company reflects at ALL well on any of their managements and is actively destroying much of the industry goodwill that was built up over many years. Wake up you guys in the HP & Agilent managements and marketing depts - a few polite words and simple helpful actions keep customers happy - and keep them as customers. Just ONE bad experience can lose you a customer for life! Personal opinion only (of course). John Allen From: "Richard A. Schumacher" <schum...@rsn.hp.com> To: <mtay...@hach.com> Cc: <emcp...@aol.com>; <emc-p...@majordomo.ieee.org> Sent: Wednesday, February 05, 2003 4:05 PM Subject: RE: Agilent 6842A > > To correct any possible mis-understandings: Agilent was > spun off from HP and has been a completely separate and > independent company for some years now. Carly Fiorina > has no role in the management or operations of Agilent. > > HP does not make, sell or service test equipment. If > you have any problem or issue with Agilent products or > services, call Agilent, not HP. If your test equipment > has an "HP" label on it, Agilent (not HP) may be able to > help you with it. > > regards, > Richard Schumacher > The above are my own knowledge and opinions. I am not an > official speaker for Hewlett Packard. > > > > If you think Carley and the rest of HP / Agilent upper management are really > > more concerned about your thoughts - over short term profits, there are > > several of us that would like to interest you in some swamp land in Florida > > and a bridge in New Jersey. > > > > ------------------------------------------- > This message is from the IEEE EMC Society Product Safety > Technical Committee emc-pstc discussion list. > > Visit our web site at: http://www.ewh.ieee.org/soc/emcs/pstc/ > > To cancel your subscription, send mail to: > majord...@ieee.org > with the single line: > unsubscribe emc-pstc > > For help, send mail to the list administrators: > Ron Pickard: emc-p...@hypercom.com > Dave Heald: davehe...@attbi.com > > For policy questions, send mail to: > Richard Nute: ri...@ieee.org > Jim Bacher: j.bac...@ieee.org > > Archive is being moved, we will announce when it is back on-line. > All emc-pstc postings are archived and searchable on the web at: > http://www.ieeecommunities.org/emc-pstc This message is from the IEEE EMC Society Product Safety Technical Committee emc-pstc discussion list. Visit our web site at: http://www.ewh.ieee.org/soc/emcs/pstc/ To cancel your subscription, send mail to: majord...@ieee.org with the single line: unsubscribe emc-pstc For help, send mail to the list administrators: Ron Pickard: emc-p...@hypercom.com Dave Heald: davehe...@attbi.com For policy questions, send mail to: Richard Nute: ri...@ieee.org Jim Bacher: j.bac...@ieee.org Archive is being moved, we will announce when it is back on-line. All emc-pstc postings are archived and searchable on the web at: http://www.ieeecommunities.org/emc-pstc
