On 11/24/02 6:33 PM, "Diane Ross" <[EMAIL PROTECTED]> wrote:
> On 11/22/02 5:47 PM, "Tal Pomeroy" <[EMAIL PROTECTED]> wrote: > >> hanks for all the help. Mac osx 10.2.2 >> Entourage X with complete update installed as of last week (11/14) >> Mac G4 Powerbook 800K, 20 of 60 megs free on harddrive. >> Have done both basic and advanced rebuilds and the error comes back in a few >> days. >> >> ANY THOUGHTS. I THINK that it is a entourage errar. Some of the icons in >> the top right ( mail and contacts are greyed out after I get it and I cannot >> open any mail without the error) I think that different icons are greyed out >> at different times. > > It sounds like database corruption. Did you do the advanced rebuild? > > To identify corruption in your user folder try creating a new user in the > System Preferences. Log out/in to the new user. Launch Entourage and see if > the error occurs there. > > To identify corruption in your Entourage database, Switch Identities under > Entourage in the menu bar. Create a new identity to test. It sounds like Tal has already done both rebuilds if you look above. Tal may need to create a new identity and see if that helps. You can archive mail folders by dragging them to the desktop (be warned: you need to drag subfolders separately!). Save contacts by using File -> Export Contacts. Now, create a new identity in Entourage under File -> Switch Identity. Drag your mail folders in and import your contacts through File -> Import / "Import Information from a text file" / "Import contacts from a tab- or comma- delimited text file". Now, set up your accounts in Tools -> Accounts (you can always switch identities and go back to the old one to check them). See if this helps. If so, you can keep using Entourage in the new identity. If you feel the need to export other data to the new identity, consider using Paul Berkowitz's "Export-Import Entourage" script package ($20), available from AppleScript Central: http://www.applescriptcentral.com/ -- Mickey Stevens Microsoft Mac MVP The Entourage Help Page: <http://www.entourage.mvps.org/> -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
