I have been having problems over the last few months with an occasional e-mail message which, when I try to print, will hang Entourage.  If I either choose command-P or print from the file menu, nothing happens.  It never gets to the point that I even get a print dialog box, so it is not related to a particular printer.  A few seconds later when I move the cursor with my trackpad, I note that it has changed into a spinning beachball (pinwheel?).   This goes on interminably.   I am not able to do anything else in Entourage and end up force quitting.

For a particular message this is 100% reproducible.  Any time I try to print that particular message it hangs.  I can even print other e-mails without a problem and come back to the one with which I had a problem, try printing again, and it hangs on me.  Other messages are fine.  It is still a problem when I restart Entourage.  It is still a problem if I drag the e-mail from the Entourage window to the desktop, open the e-mail and try to print from there.  Click print and it hangs Entourage.  If I want to print the message I have to cut and paste into TextEdit or a word processor.

I cannot find any clear common thread between the ones the hang up Entourage, nor any common thread between the ones that don't.  I have not noticed this in e-mails with HTML, although I haven't ruled that out.  All of the ones that hang up on printing are plain text thus far.

I have done basic and advance rebuilds of Entourage.  I have restarted the computer, run fsck -y, run various disk utilities, zapped PRAM, etc.  I just did the update from OS X 10.2.3. to 10.2.4. No dice.  Nothing seems to correct this.

Has anyone else seen this?

I am using Entourage X Service Release 1 Version 10.1.1 (2418), on a PowerBook G4 running OS X 10.2.4.

Thanks in advance for your help and advice.

Ed O'Neal

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