on 6/20/05 5:53 PM, Paul Berkowitz at [EMAIL PROTECTED] wrote: > On 6/20/05 5:25 PM, "Scott Haneda" <[EMAIL PROTECTED]> wrote: > >> And this only goes to show how hard it is to report a bug, I used to do it >> all the time, I wont anymore, the steps you have to go through to do so >> actually warranted discussion. No longer is it as simple as going to the >> menu in Entourage to send feedback. You end up at a contact us page, that >> just does not feel like you are going to do anything more than waste your >> time. > > That's another matter. It's some huge snafu which Microsoft won't talk > about. Or let's say a "hiatus". The present going-around-in-circles is > pointless and a disaster: what it really means is that there currently is no > official feedback route in place. You're right not to attempt that "Help" > route. They discontinued the former method of reporting feedback (Help/Send > Feedback) which at least _felt_ good. We were assured at one time that > reports actually up somewhere, but it looks as if that changed. (My guess is > that they ended the contract of some outsource team, for reasons unknown.) > They say it's a priority to get a Feedback mechanism in place again, and I'm > sure it is. I hope we'll be hearing about it soon. > > In the meantime, you should report bugs to the Entourage newsgroup, where > there are a few testers. On the Word newsgroup, you might even get a reply > from one - rarely on the Entourage one. The MVPs on this mailing list often > also pass on bug reports to MS. Believe me, the issue you're talking about > is a known issue. If what matters to you is that you get direct feedback > from a MacBU person, well then I think you're going to be disappointed. You > won't know for sure that your reports were noticed - but then again you > never could be sure. But most matters of any importance do get escalated. > > Let's hope that Feedback reporting gets reinstated soon. Microsoft sometimes > is just too big a company. This hiatus has gone on far too long. I'm with > you all the way. Go right on bitching about it - frankly I think it's the > most important "bug" of all. I really wish they'd hurry up and plug the gap.
Thanks Paul! You answered it all with "Believe me, the issue you're talking about is a known issue.", nuff said, that's all I cared about, I don't want to take time to report it if it is known, thanks again. Done deal. -- ------------------------------------------------------------- Scott Haneda Tel: 415.898.2602 <http://www.newgeo.com> Novato, CA U.S.A. -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
