That definitely is the new America: be rude, obnoxious and possibly even threatening/blackmailing a seller so he decides that you do not deserve his business, then you turn around and sue the seller for not providing you the service that you feel entitled to. Absolutely one of the problems with America today.
(note - I have no info about the details between the rude customer and Elon, but I see a lot of this type behavior, so it is not specific this case I am talking about - more a generic problem of entitlement). I hope that we can bring the seller/customer relation a bit more in balance by allowing and expecting that either can decide not to enter a specific deal for good business reasons, instead of bringing the hammer down on one side. Cor van de Water Chief Scientist Proxim Wireless office +1 408 383 7626 Skype: cor_van_de_water XoIP +31 87 784 1130 private: cvandewater.info http://www.proxim.com This email message (including any attachments) contains confidential and proprietary information of Proxim Wireless Corporation. If you received this message in error, please delete it and notify the sender. Any unauthorized use, disclosure, distribution, or copying of any part of this message is prohibited. -----Original Message----- From: EV [mailto:ev-boun...@lists.evdl.org] On Behalf Of ty delanty via EV Sent: Saturday, February 06, 2016 10:10 AM To: brucedp5; Electric Vehicle Discussion List Subject: Re: [EVDL] Musk dissociating from an annoying customer who isn't worth the trouble Aside from debating about who is more rude, petty, or immature, what Musk did should be illegal in the US. IMHO On Thursday, February 4, 2016 5:38 PM, brucedp5 via EV <ev@lists.evdl.org> wrote: [ref http://electric-vehicle-discussion-list.413529.n4.nabble.com/Elon-Musk-I-don-t-like-you-so-you-can-t-have-a-Tesla-tp4680259.html ] 'An annoying customer simply isn't worth the trouble' 'Play nice, or at least be polite' % I passed on this news item for several reasons, one being the media played it up too much without doing the research to know who Alsop2 was [ https://en.wikipedia.org/wiki/Stewart_Alsop_II ] and what was he spewing like a Donald wannabe (Trump or Sterling, you pick). If Alsop2's time was that important to him, he should have just left. Musk stopped short of wasting anymore time on him (with a spanking, or a case of whoop-ass that Alsop2 deserved) and just walked-away (dissociated) from the loser. I feel Musk took justifiable corrective action, and Alsop2 got what he asked for. [Sidebar: I am reminded of the goings-on in the sea of cubicals at 1980's hi-tech companies, when a jr., inexperienced, unproven female Software (SW) Engineer came over to the senior (he was a SW God) Engineer's cubical (where I was waiting on him to finish what he was doing so I could do his CE-required task). She verbally accosted (laid-into) the Senior, 'that she did not appreciate that she was given the interviewee early, that it screwed up her day's schedule' (this was when there were few female Engineers, and they were unprepared for the ways of hi-tech industry teamwork, etc. - today is different). The Senior turned to me and said, 'She could have just asked them to wait until she was ready', meaning she vented on a team member (redirecting her responsibility, laying blame for her decision on someone else), and she did it to a Senior she would need help from sometime in the future, instead of acting like a person living in the real world. He shook off her abuse, and he took me to the problem he wanted me to resolve. In the above environment, she was burning too many bridges by her actions. Later, I found out she had left that company to work elsewhere (or it was uncomfortable for her to stay because of her own unacknowledged bad-behavior). /Sidebar] IMO, Musk removed an annoying-tick, and stayed focused on the humongous issues to be resolved on his desk. Because of the slow-down of good EV stories (automakers are not pushing for CARB credits right now, etc.), that has made the media bored and willing to make a big-deal out of anything to keep their editors pleased (that their writers are working/earning their paycheck). Below are newswires that give a little more detail on this topic: % http://www.maxim.com/maxim-man/elon-musk-tesla-revenge-2016-2 ELON MUSK DROPS THE HAMMER ON A VENTURE CAPITALIST WHO CRITICIZED HIM FEB 3, 2016 STEVE HUFF ... California-based venture capitalist Stewart Alsop recently discovered ... If you criticize the man behind the coveted all-electric Tesla, get ready to have him pull a soup nazi from Seinfeld [ http://seinfeld.wikia.com/wiki/The_Soup_Nazi ] move and say, "No roadster for you!" In September 2015, Alsop took to Medium to tell Musk that the billionaire should be ashamed of himself for the way Musk handled the Tesla Model X Launch Event. "Starting a 7:00pm event at 8:50pm is simply unacceptable," Alsop wrote, "particularly when the invited guests are actually your customers!" For Musk to rise "at 8:52pm and not even acknowledge" he'd "wasted" time "was insensitive and poor judgement," he continued, laying into Musk for not apologizing to people like him, "who put a $5,000 deposit on your new Model X." It took until the end of January for Musk to respond, but he certainly dropped the hammer when he did, canceling Alsop's order for a Model X. In his follow-up Medium post on being "Banned by Tesla," Stewart Alsop wrote that he'd spoken with Musk and understood that the mogul took the VC's potshots personally. Musk, Alsop wrote, is "not comfortable having me own a Tesla car." So now Alsop is cursed to stick with his old Beemer [ice]: I understand that, by writing this post, I am making certain that I will never be able to buy a Tesla. Since we had our conversation, I looked around and realized that it is not possible to buy the equivalent of or even a pale copy of the Tesla Model X (or Model S, for that matter), which is real testament to how distinctive a product your company has produced. Indeed, I'm likely to just keep driving my irritating BMW X1. [-Alsop] It was hard to not imagine Musk stifling a bored yawn when he tweeted that coverage of the fracas was probably due to a "slow news day," reported the Guardian. [tweet https://twitter.com/elonmusk/status/694802955170553861 Elon Musk @elonmusk Must be a slow news day if denying service to a super rude customer gets this much attention RETWEETS 2,492 LIKES 8,669 12:41 AM - 3 Feb 2016 ] Taking something personally in this way isn't too new for Elon Musk-he's even had Twitter spats with fellow billionaires like Amazon's Jeff Bezos, defending SpaceX's primacy in the commercial space travel sphere. So buyer beware, maybe? If you really want that smooth-as-silk Tesla to show off to friends, maybe play nice-or at least be polite. It could be that the Washington Post was onto something with its suggestion in September that Musk take what could be a much-needed vacation. h/t Guardian [ http://www.theguardian.com/technology/2016/feb/03/elon-musk-blogger-tesla-motors-model-x ] [© 2016 Maxim Media] 'An annoying customer simply isn't worth the trouble' http://www.theverge.com/2016/2/2/10899050/tesla-stewart-alsop-customer-service A customer was so annoying that Tesla decided not to sell him a car February 2, 2016 Jordan Golson A reminder about the possible downsides to complaining about customer service on the internet: you know how a customer can decide not to buy something from a company with terrible service? That works the other way, too. A company can decide not to sell its product to an annoying customer. In particular, companies with a hot, in-demand product can decide that a customer simply isn't worth the trouble. At least that's what we're getting from this piece on Medium by venture capitalist Stewart Alsop. In it, Alsop claims that Tesla canceled his order for a Model X SUV, asserting that it was because of an earlier post where Alsop criticized Tesla CEO Elon Musk for starting its September Model X launch event nearly two hours late (and for not providing food). Alsop's Medium stream is full of articles criticizing companies and their products and customer service. It's likely that many of those companies deserved the criticism. But if a company is so terrible and you have reasonable alternatives, why keep buying stuff from them? It seems that Tesla embraced that same mantra, and decided that Mr. Alsop simply wasn't worth the trouble. And with production of the Model X appearing to already be behind schedule, dropping one order means everyone else will get their Model X a little bit sooner. [© 2016 Vox Media] http://www.va.se/nyheter/2016/02/03/klagade-pa-elon-musk---fick-sin-tesla-order-struken/ [.se>translate.google>.uk] Complained Elon Musk - Tesla received his orders underlined 2016-02-03 Venture capitalist Stewart Alsop sent an open letter of complaint to Elon Musk. Shortly thereafter, he was informed that his order for a Tesla car had been struck ... 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