Mine has WiFi only, no Ethernet port. I think that is the case with all their chargers, but I have not thoroughly researched it. Regardless, an improper update could just as easily break an Ethernet connection as a WiFi connection. For instance it could reset the Gateway address leaving the charger unable to reach the internet.
Damon ________________________________ From: gsb...@protonmail.com <gsb...@protonmail.com> Sent: Monday, January 7, 2019 3:12 PM To: Damon Henry via EV Cc: Damon Henry Subject: Re: [EVDL] My Experience with eMotorWerks That’s unfortunate. Do they not offer the ability to hardwire it to your modem or router to ensure no connectivity issues? I personally try to do that with anything that has a wired and wireless ability if at all possible for the best possible performance, whether it’s a smart TV, XBox, Play Station, or an EV charger for that matter. Grant Sent from ProtonMail Mobile On Mon, Jan 7, 2019 at 17:57, Damon Henry via EV <ev@lists.evdl.org<mailto:ev@lists.evdl.org>> wrote: Last year I bought an EV Juicebox 40. I did not opt for the Pro model because I did not see much value in the internet side of the product. I mostly liked the fact that I could max out my circuit with it even though I do not currently have any vehicles which charge at that high of a rate. Still even the non-pro version comes with some internet dependent features some of which were interesting enough to me to connect the charger to my WiFi and download the App on my phone. Then last summer I got an email telling me that eMotorWerks had tried to push out an update to my charger that had disabled the WiFi and it was no longer online. They needed it back to fix the problem and offered me a free replacement which they were willing to ship out first and then let me return mine. That seemed reasonable and the whole exchange process was pretty painless. It just took a few emails and a couple of forms, and they paid for everything. It did bug me a bit that they had botched an over the air update. I have spent a career in IT with large portions of it dedicated to automatically updating networked computers, so I have some sensitivity to the caution needed to successfully pull this type of thing off. I got the replacement charger and hooked it up to my WiFi. Then a couple of months later I noticed that it was once again not connected to my WiFi. I opened a ticket with their support organization and asked them if they had perhaps once again busted my charger for me. They did not directly answer that question, but did once again offer to exchange the unit. At this point I did not jump on the exchange. First of all I did not feel like doing the paperwork again even though it was fairly easy. Mostly though it bothered me that they possibly kept breaking my charger. Not in a way that kept my cars from charging, but how was I to know that would always be the case. I kept dragging my feet on the exchange as well as badgering them for a root cause. Eventually they claimed that the WiFi chip goes into a safe mode when it experiences a weak wifi signal. This did not sound right to me on many levels, although perhaps it is true. My charger is physically perhaps 6 feet away from my Access Point. Also, if it were hardware related why would they ship me a new unit with the same problem as the one they had to replace already? Maybe I am being too skeptical... Eventually, I decided I would go forward with the exchange, but not connect the new charger to my WiFi. Then I would have the functionality I paid for if I ever decided I want it, but not have to worry about any unwanted updates. Alas, I took too long making up my mind and they closed the support ticket for me, so rather than have them reopen it, I just decided to keep my current charger as is. I did send a note to their Customer Service department letting them know of my dissatisfaction and that I would not be buying any additional chargers from them or recommending them to fellow EVrs. It is very possible that I will be adding a second Level 2 charger in my garage in the near future, but it will not be another JuiceBox. Damon -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.evdl.org/private.cgi/ev-evdl.org/attachments/20190107/7f27f9b7/attachment.html> _______________________________________________ UNSUBSCRIBE: http://www.evdl.org/help/index.html#usub http://lists.evdl.org/listinfo.cgi/ev-evdl.org Please discuss EV drag racing at NEDRA (http://groups.yahoo.com/group/NEDRA) -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.evdl.org/private.cgi/ev-evdl.org/attachments/20190107/22174183/attachment.html> _______________________________________________ UNSUBSCRIBE: http://www.evdl.org/help/index.html#usub http://lists.evdl.org/listinfo.cgi/ev-evdl.org Please discuss EV drag racing at NEDRA (http://groups.yahoo.com/group/NEDRA)