Well.  There you have it.  BLB must be OK because Kanee says so.  All you
pundits can just take your wealth of experience and knowledge and go home
because Kanee says so.

Sheesh.

-----Original Message-----
From: kanee [mailto:[EMAIL PROTECTED]]
Sent: Wednesday, June 12, 2002 6:32 PM
To: Exchange Discussions
Subject: RE: Veritas Netbackup error on MSX 5.5


This has been a known issue with veritas products. The mapi32.dll file is
very sensitive and reports errors on messages as cannot open and thus will
show the status of backup as failed. There isnt really much you can do about
this, except ask the user to delete the message its referencing in the error
message from his mailbox and empty it from deleted items. 

I have spent some time with veritas and they point fingers at microsoft and
i spoke to microsoft and they point the fingers back to veritas, veritas
knows of this issue and they say they are looking at a solution and should
be out in the next build for backup exec8.6, i know you use netbackup so
maybe you should look into their next build for netbackup. Even though this
error pops up and the overall status of the backup job shows up as failed,
the backup in actuality is successful, you can restore the users mailbox and
the only thing missing would be those messages that it reported as corrupted
or cannot open. So dont loose any sleep over this you are fine.

dONT LISTEN TO PEOPLE TELLING YOU NOT TO DO BRICK LEVEL BACKUPS, ITS
ABSOLUTELY NECCESSARY TO DO BRICK LEVEL BACKUPS, IT WILL SAVE YOU SO MUCH
HEADACHE AND HEART ACHE LATER..TRUST ME.

-----Original Message-----
From: Kulwinder [mailto:[EMAIL PROTECTED]]
Sent: Monday, June 10, 2002 10:31 AM
To: Exchange Discussions
Subject: RE: Veritas Netbackup error on MSX 5.5


Thanks for the info.




> Well then, might i suggest, as Andy and no doubt other admins would
> recommend, that you should stop doing BLB's. Here are a few links for you
to
> ponder over.
> 
> http://mail.tekscan.com/nomailboxes.htm
> 
> http://www.exchangefaq.org/recovery/0004.php3
> 
> Regards
> 
> Mr Louis Joyce
> Data Support Analyst
> 
> -----Original Message-----
> From: Kulwinder [mailto:[EMAIL PROTECTED]]
> Sent: 10 June 2002 15:21
> To: Exchange Discussions
> Subject: RE: Veritas Netbackup error on MSX 5.5
> 
> 
> we get the error when doing a BLB only.  when doing normal full backups of
> the store - everything is fine - the mailbox account that we use has the
> exchange service account set as the nt account, sop has the permissions
> set.
> 
> 
> > Im sorry, im getting confused now. Do you get the error when doing a
brick
> > level back-up? Or when you just back up the store on its own?
> > 
> > Are you saying you only carry out BLB's when you get this type of error?
> > 
> > Regards
> > 
> > Mr Louis Joyce
> > Data Support Specialist
> > BT Ignite eSolutions
> > 
> > 
> > -----Original Message-----
> > From: Kulwinder [mailto:[EMAIL PROTECTED]]
> > Sent: 10 June 2002 14:53
> > To: Exchange Discussions
> > Subject: RE: Veritas Netbackup error on MSX 5.5
> > 
> > 
> > We do carryout Brick-level backups for when this occurs.  
> > 
> > 
> > > Are you carrying out bricklevel backups?
> > > 
> > > Regards
> > > 
> > > Mr Louis Joyce
> > > Data Support Specialist
> > > BT Ignite eSolutions
> > > 
> > > 
> > > -----Original Message-----
> > > From: Kulwinder [mailto:[EMAIL PROTECTED]]
> > > Sent: 10 June 2002 10:14
> > > To: Exchange Discussions
> > > Subject: RE: Veritas Netbackup error on MSX 5.5
> > > 
> > > 
> > > Permissons are setup fine, because normal backups work, and also the
> error
> > > comes up on only some mailboxes and others work fine, which to be
shows
> > > that permissions are setup fine.  "Service account admin" rights on
the
> IS
> > > 
> > > 
> > > 
> > > > I would check all the permissions on the Information store.
> > > > 
> > > > Regards
> > > > 
> > > > Mr Louis Joyce
> > > > Data Support Specialist
> > > > BT Ignite eSolutions
> > > > 
> > > > 
> > > > -----Original Message-----
> > > > From: Kulwinder [mailto:[EMAIL PROTECTED]]
> > > > Sent: 10 June 2002 09:55
> > > > To: Exchange Discussions
> > > > Subject: Veritas Netbackup error on MSX 5.5
> > > > 
> > > > 
> > > > We use netbackup from Veritas as a backup solution.  when we perform
> > > > mailbox backups we get the following error on some mailboxes.  I
have
> > > > looked and dealt with veritas and they are saying its an exchange
> issue
> > > > and not veritas.  Has anyone got any idea what could be causing this
> and
> > a
> > > > possible solution.
> > > > 
> > > > Error we get.
> > > > 
> > > > 06/09/2002 08:14:29 mastersrv ourserver.domain.com  from client
> > > > ourserver.domain.com: WRN - can't open Exchange Mailbox message:
> > > > ?UsersLastname, Usersfirstname? Top of Information Store? Calender
> > > > (0xFFFFFE05:FS_ACCESS_DENIED)
> > > >                     
> > > > 
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