Groupshield is up to SP 7. I found this out the hard way last week. Steve Clark Clark Systems Support, LLC AVIEN Charter Member "Who's watching your network?" www.clarksupport.com 301-610-9584 voice 240-465-0323 Efax
-----Original Message----- From: Rybski Dajo [mailto:[EMAIL PROTECTED]] Sent: Monday, October 01, 2001 8:09 AM To: MS-Exchange Admin Issues Subject: RE: Groupshield I'm using Exchange SP 4 on Windows NT 4.0 SP 6a Which SP do you mean? Exchange, NT,... ? -Dajo -----Oorspronkelijk bericht----- Van: Clark, Steve [mailto:[EMAIL PROTECTED]] Verzonden: maandag 1 oktober 2001 13:58 Aan: MS-Exchange Admin Issues Onderwerp: RE: Groupshield Check that you are using the latest service pack - I think that was an issue that was fixed. Steve Clark Clark Systems Support, LLC AVIEN Charter Member "Who's watching your network?" www.clarksupport.com 301-610-9584 voice 240-465-0323 Efax -----Original Message----- From: STEVE BROOK [mailto:[EMAIL PROTECTED]] Sent: Monday, October 01, 2001 7:54 AM To: MS-Exchange Admin Issues Subject: RE: Groupshield Can't be any more current than that! couple of thoughts: 1> Do you have any Support contract with NAI? 2> Have you set the Attachment blocking on the On Access tab of the Groupshield Connector in Exchange? Steve -----Original Message----- From: Rybski Dajo [mailto:[EMAIL PROTECTED]] Sent: 01 October 2001 12:47 To: MS-Exchange Admin Issues Subject: RE: Groupshield Current version: 4.1.50 engine and 4163 DAT. I had the problem with the 4.1.40 engine and the one before too. The problem has grown over time. At first it was 1 mail (with attach) out of 10 who suffered this problem, now it's about 19 out of 20. So the problem got worse by installing new dat's and engines allthough I can't confirm if this is the priamry cause. -Dajo -----Oorspronkelijk bericht----- Van: STEVE BROOK [mailto:[EMAIL PROTECTED]] Verzonden: maandag 1 oktober 2001 12:58 Aan: MS-Exchange Admin Issues Onderwerp: RE: Groupshield That's a weird one, Our Groupshield doesn't let the mails through to the mailbox until they have been scanned. When you say the previous two engines, do you mean engines or Dat updates as you also say you are using 4.0.3 which is a very old engine!! What does the Version Tab on the Groupshield Exchange connector say? Steve -----Original Message----- From: Rybski Dajo [mailto:[EMAIL PROTECTED]] Sent: 01 October 2001 11:34 To: MS-Exchange Admin Issues Subject: GroupShield When receiving a mail with an attachment, clients are unable to open the mail. After doubleclick in Outlook 2000, a custom NAI form opens, stating: "The e-mail is currently being scanned by Network Associates GroupShield for Microsoft Exchange. Please try later once the scanning has finished." Sometimes there's an "Unlock"-button on the form. When you try later you receive the same error. Even waiting a day doesn't help. The problem is unrelated to the Exchange SP, since I had it with SP3 too. It is also unrelated to the scan engine since I had it this problem with the two previous engines too. This is very annoying since every day our helpdesk receives phonecalls about it. Does anyone have a solution or seen this before? Exchange 5.5 SP4, GroupShield 4.0.3 -Dajo List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm