To
start:
I
tried to contact technical support to get the hotfix7 which corrects the
problem with mutually exclusive blocking of filenames and extensions. It
was only through this list was I able to get the fix. Technical support
spent 2 (TWO F*($#@#&) weeks asking for my grant number. When I
provided the grant number, it took them another 4 days to reply back
asking for my name and the company name for which the grant number was
registered.
I
understand that everything has to be tied to the registration number.
However, I did indicate that I was a consultant and registered software to
several ompanies of which I provided names. 3 weeks later – still no
response.
I
also contacted one of the major account people for questions on how to
ensure any 1 company is protected from intrusion – asked questions about
products, upgrades etc… weeks later, still no
information.
Bottom
line – you purchase a product, register the serial number and don’t get
the support you paid for.
And
also the 50+ files sitting in the Archive directory that came up infected
with Magitrar and a whole bunch of other stuff also gave me a clear
indication that Groupshield was NOT catching everything. That was the last
straw.
Steve
Clark
Clark
Systems Support, LLC
AVIEN
Charter Member
“Who's
watching your network?”
www.clarksupport.com
301-610-9584 voice
240-465-0323 Efax
-----Original
Message-----
From: STEVE
BROOK [mailto:[EMAIL PROTECTED]]
Sent: Friday, October 05, 2001 7:50
AM
To: MS-Exchange Admin
Issues
Subject: RE:
Moving to Antigen
You
can find the document for manually removing Groupshield on the CD -
gse45nag.pdf - in the - \GrpShld\Exchange\Server_v4xx directory. I believe
page 52. Very simple procedure.
So
what exactly do people not like about the NAI products?
Steve
-----Original
Message-----
From: Sean
Martin [mailto:[EMAIL PROTECTED]]
Sent: 04 October 2001
22:10
To: MS-Exchange
Admin Issues
Subject: RE:
Moving to Antigen
Go ahead and
visit NAI's website and hunt down the document for manually removing
GroupShield from Exchange. Once you've accomplished that, installing
Antigen is a piece of cake. I think you'll need your grant number to
search the Prime Support Knowledge base for the documentation. If I can
find my copy, I'll send it off to ya.
Great choice to
go with Antigen.
Regards,
Sean
Martin, MCSE
Network Administrator
Ribelin Lowell &
Company
Insurance Brokers, Inc.
3111 C Street, Suite
300
Anchorage, Alaska 99503
Ph: (907) 561-1250
Fax: (907)
561-4315
Cell: (907) 229-0885
Email:
[EMAIL PROTECTED]
-----Original
Message-----
From: Clark,
Steve [mailto:[EMAIL PROTECTED]]
Sent: Thursday, October 04, 2001
12:49 PM
To: MS-Exchange
Admin Issues
Subject:
Moving to Antigen
Has
anyone had any experience moving from Groupshield to Antigen? Tips, traps
- kind words.....
NT
4 SP 6a
Ex
5.5 SP 4+
Thanks.
Steve
Clark
Clark
Systems Support, LLC
AVIEN
Charter Member
"Who's
watching your network?"
www.clarksupport.com
301-610-9584 voice
240-465-0323 Efax
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