To
start:
I
tried to contact technical support to get the hotfix7 which corrects
the problem with mutually exclusive blocking of filenames and
extensions. It was only through this list was I able to get the fix.
Technical support spent 2 (TWO F*($#@#&) weeks asking for my grant
number. When I provided the grant number, it took them another 4 days
to reply back asking for my name and the company name for which the
grant number was registered.
I
understand that everything has to be tied to the registration number.
However, I did indicate that I was a consultant and registered
software to several ompanies of which I provided names. 3 weeks later
- still no response.
I
also contacted one of the major account people for questions on how to
ensure any 1 company is protected from intrusion - asked questions
about products, upgrades etc... weeks later, still no
information.
Bottom
line - you purchase a product, register the serial number and don't
get the support you paid for.
And
also the 50+ files sitting in the Archive directory that came up
infected with Magitrar and a whole bunch of other stuff also gave me a
clear indication that Groupshield was NOT catching everything. That
was the last straw.
Steve
Clark
Clark
Systems Support, LLC
AVIEN
Charter Member
"Who's
watching your network?"
www.clarksupport.com
301-610-9584 voice
240-465-0323 Efax
-----Original
Message-----
From:
STEVE BROOK [mailto:[EMAIL PROTECTED]]
Sent: Friday, October 05, 2001
7:50 AM
To:
MS-Exchange Admin Issues
Subject: RE: Moving to
Antigen
You can find
the document for manually removing Groupshield on the CD -
gse45nag.pdf - in the - \GrpShld\Exchange\Server_v4xx directory. I
believe page 52. Very simple procedure.
So what
exactly do people not like about the NAI products?
Steve
-----Original
Message-----
From:
Sean Martin
[mailto:[EMAIL PROTECTED]]
Sent: 04 October 2001
22:10
To: MS-Exchange
Admin Issues
Subject:
RE: Moving to Antigen
Go ahead and
visit NAI's website and hunt down the document for manually removing
GroupShield from Exchange. Once you've accomplished that, installing
Antigen is a piece of cake. I think you'll need your grant number to
search the Prime Support Knowledge base for the documentation. If I
can find my copy, I'll send it off to ya.
Great choice
to go with Antigen.
Regards,
Sean Martin,
MCSE
Network Administrator
Ribelin Lowell &
Company
Insurance Brokers, Inc.
3111 C Street, Suite
300
Anchorage, Alaska 99503
Ph: (907) 561-1250
Fax: (907)
561-4315
Cell: (907) 229-0885
Email:
[EMAIL PROTECTED]
-----Original
Message-----
From:
Clark, Steve [mailto:[EMAIL PROTECTED]]
Sent: Thursday, October 04, 2001
12:49 PM
To:
MS-Exchange Admin Issues
Subject: Moving to
Antigen
Has
anyone had any experience moving from Groupshield to Antigen? Tips,
traps - kind words.....
NT
4 SP 6a
Ex
5.5 SP 4+
Thanks.
Steve
Clark
Clark
Systems Support, LLC
AVIEN
Charter Member
"Who's
watching your network?"
www.clarksupport.com
301-610-9584 voice
240-465-0323 Efax
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