their one pay phone in the support center was broken ;) -----Original Message----- From: Lunsford, Sean [mailto:[EMAIL PROTECTED]] Sent: Friday, October 05, 2001 13:18 To: MS-Exchange Admin Issues Subject: RE: Moving to Antigen
Anyone try reaching Symantec Gold Support during the Nimda fiasco? The WHOLE WEEK I got busy signals. -----Original Message----- From: STEVE BROOK [mailto:[EMAIL PROTECTED]] Sent: Friday, October 05, 2001 10:15 AM To: MS-Exchange Admin Issues Subject: RE: Moving to Antigen True, maybe I have spent too long in this business and got used to working with non perfect software, support, advice. So I never expect anything to work like the publicity says that it will. (except if I have written it myself of course) :) OUCH! but then I only passed English at CSE level. (should not that be "an AV solution" pray??) :) Steve (happy to let the leasing company pay for servicing) Brook -----Original Message----- From: Snook, Kevin S (ITD) [mailto:[EMAIL PROTECTED]] Sent: 05 October 2001 17:41 To: MS-Exchange Admin Issues Subject: RE: Moving to Antigen Trouble is when you buy a AV solution you want a trusted package including product, support and advice. Antigen is the only one that provides this. WIth an AV solution, when you need support you need it yesterday. Groupshi* has lost sight of this. I believe the support for Antigen to be superior and the product to be superior so that's where I spend my AV pound (dollar). Can I just point out that the correct plural of virus is viri. I can accept "viruses" from those on the other side of the Pond (we have to humo(u)r them when they speak English) but not "virus's". Kevin "just had his sports car serviced which cost big bucks and looking for someone to take it out on" Snook -----Original Message----- From: STEVE BROOK [mailto:[EMAIL PROTECTED]] Sent: 05 October 2001 15:04 To: MS-Exchange Admin Issues Subject: RE: Moving to Antigen I absolutely agree about the support and even NAI admit its crapp, supposedly working on fixing it. I have spent an hour on the phone holding and not got through, but that was Virus Scan support answered in USA I believe. Groupshield support, I get answered very quickly and resolved quickly, but then again that is dealt with just down the road from us in the UK. On this customer site which I support, we now buy the product from a supplier who provide their own free Tech support on the products..(so everyone admits support from manufacturer is crapp, even the resellers). My personal opinion is that it all started going downhill when Dr Solomon's sold out. However, support is not product. I work for a consultancy firm too, we have major contracts across the UK. Other sites including our own office using Norton and other AV products, have been hit with Nimda, Sir Cam, Loveletter etc. In the three and a half years that I have been responsible for this customer site and one other where the customers have NAI, not one virus has got through to a user or back out again, (no I don't just rely on NAI to advise me of virus infections, so I would know ). Maybe we have been lucky, or maybe it's the way the site is designed and run, who knows. We constantly receive virus's even from our own international sites (no Global policy in this company) but as yet, nothing passed on through here. As you say, you purchase a product, register and get no support. I agree, that is totally PANTS. But don't throw the baby out with the bath water. NAI ain't perfect, but neither are any of the other products available. I can understand though how it might be a problem for a smaller company or consultancy's even (like a few of these one man bands out there) where they don't have the expertise and resources to solve things internally. So maybe NAI is not the product for small sites. Anyway I totally agree about the support, just thought that after the avalanche of vague comments about the product that maybe a little perspective was needed. Steve Brook -----Original Message----- From: Clark, Steve [mailto:[EMAIL PROTECTED]] Sent: 05 October 2001 12:57 To: MS-Exchange Admin Issues Subject: RE: Moving to Antigen To start: I tried to contact technical support to get the hotfix7 which corrects the problem with mutually exclusive blocking of filenames and extensions. It was only through this list was I able to get the fix. Technical support spent 2 (TWO F*($#@#&) weeks asking for my grant number. When I provided the grant number, it took them another 4 days to reply back asking for my name and the company name for which the grant number was registered. I understand that everything has to be tied to the registration number. However, I did indicate that I was a consultant and registered software to several ompanies of which I provided names. 3 weeks later - still no response. I also contacted one of the major account people for questions on how to ensure any 1 company is protected from intrusion - asked questions about products, upgrades etc... weeks later, still no information. Bottom line - you purchase a product, register the serial number and don't get the support you paid for. And also the 50+ files sitting in the Archive directory that came up infected with Magitrar and a whole bunch of other stuff also gave me a clear indication that Groupshield was NOT catching everything. That was the last straw. Steve Clark Clark Systems Support, LLC AVIEN Charter Member "Who's watching your network?" www.clarksupport.com 301-610-9584 voice 240-465-0323 Efax -----Original Message----- From: STEVE BROOK [mailto:[EMAIL PROTECTED]] Sent: Friday, October 05, 2001 7:50 AM To: MS-Exchange Admin Issues Subject: RE: Moving to Antigen You can find the document for manually removing Groupshield on the CD - gse45nag.pdf - in the - \GrpShld\Exchange\Server_v4xx directory. I believe page 52. Very simple procedure. So what exactly do people not like about the NAI products? Steve -----Original Message----- From: Sean Martin [mailto:[EMAIL PROTECTED]] Sent: 04 October 2001 22:10 To: MS-Exchange Admin Issues Subject: RE: Moving to Antigen Go ahead and visit NAI's website and hunt down the document for manually removing GroupShield from Exchange. Once you've accomplished that, installing Antigen is a piece of cake. I think you'll need your grant number to search the Prime Support Knowledge base for the documentation. If I can find my copy, I'll send it off to ya. Great choice to go with Antigen. Regards, Sean Martin, MCSE Network Administrator Ribelin Lowell & Company Insurance Brokers, Inc. 3111 C Street, Suite 300 Anchorage, Alaska 99503 Ph: (907) 561-1250 Fax: (907) 561-4315 Cell: (907) 229-0885 Email: [EMAIL PROTECTED] -----Original Message----- From: Clark, Steve [mailto:[EMAIL PROTECTED]] Sent: Thursday, October 04, 2001 12:49 PM To: MS-Exchange Admin Issues Subject: Moving to Antigen Has anyone had any experience moving from Groupshield to Antigen? Tips, traps - kind words..... NT 4 SP 6a Ex 5.5 SP 4+ Thanks. Steve Clark Clark Systems Support, LLC AVIEN Charter Member "Who's watching your network?" www.clarksupport.com 301-610-9584 voice 240-465-0323 Efax List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm DO NOT read, copy or disseminate this communication unless you are the intended addressee. 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