Apologies for my ignorance but I'm not offay with the term toast the queue.dat I deleted the messages from the imsdata\in folder and rebooted and seemed to do the trick. Thanks for your help.
----- Original Message ----- From: "Lefkovics, William" <[EMAIL PROTECTED]> To: "MS-Exchange Admin Issues" <[EMAIL PROTECTED]> Sent: Monday, December 10, 2001 2:13 PM Subject: RE: Information store keeps stopping with error > Probably a malformed message. How did you remove it before? Did you toast > the queue.dat as well? > > Consider following the steps for removing a corrupt message from the imcdata > queue: > http://support.microsoft.com/support/kb/articles/Q293/2/88.ASP > http://support.microsoft.com/default.aspx?scid=kb;FR;q169223 > http://support.microsoft.com/support/kb/articles/Q232/2/79.ASP > > Then look at applying sp4 :o) > > William > > > -----Original Message----- > From: John Stevens > To: MS-Exchange Admin Issues > Sent: 12/10/01 5:45 AM > Subject: Re: Information store keeps stopping with error > > I have looked back in the event viewer and here is the following. > When we try to start the information store after about 5 minutes it > appears with the Dr watsons error event ID 4097 and then just switches > between > event ID 4182 & 3039 > > Event ID - 4097, Source - Dr Watson, Type - Information, Cat - None > The application, exe\store.dbg, generated an application error The error > occurred on 12/ 9/2001 @ 19:53:29.687 The exception generated was > c0000005 > at address 77f65141 (RtlFreeHeap) > > Event ID - 4182, Source - MSExchange IMC, Type - Error, Cat - > Internal > Processing > An error was returned from the messaging software the Internet Mail > Service > uses to process messages on the Microsoft Exchange Server. As a result, > the > message in spool file YLQ4ZRZ9 will be retried when the server is > restarted. > > Event ID - 3039, Source - MSExchange IMC, Type - Warning, Cat - > Internal > Processing > The error 0x80040115 was encountered while trying to communicate with > the > message store. An attempt to refresh the connection will be made. If > not > successful, the service will be shut down. > > Event ID - 1005, Source - MSExchange SA, Type - Error, Cat - > Monitoring > Unexpected error <<0xc0040000 - The Microsoft Exchange Server computer > is > not available. Either there are network problems or the Microsoft > Exchange > Server computer is down for maintenance. Microsoft Exchange Server > Information Store ID no: 8004011d-0526-00000000>> occurred. > > Event ID - 4116, Source - MSExchange IMC, Type - Error, Cat - > Internal > Processing > An error was returned from the messaging software the Internet Mail > Service > uses to process messages on the Microsoft Exchange Server. It is > possible > that the piece of mail being processed at the time will be returned to > the > sender as a failed delivery instead of being delivered. The message will > be > moved to the "BAD" folder, if possible, and the error is not a temporary > error. Otherwise it will be retried when the service is restarted. Use > the > appropriate utilities found in the SUPPORT directory of your Exchange CD > to > view and manipulate messages that have been moved to the "BAD" folder > > Event ID - 4094, Source - MSExchange IMC, Type - Error, Cat - > Internal > Processing > The error 0x8004011d occurred while trying to refresh network > connections to > the Information Store. The Internet Mail Service is being shut down. > > Event ID - 4102, Source - MSExchange IMC, Type - Error, Cat - > Internal > Processing > A serious error has occurred while trying to send mail into the Exchange > Information Store. The > Internet Mail Service is being shut down. > > ----- Original Message ----- > From: "Lefkovics, William" < <mailto:[EMAIL PROTECTED]> > [EMAIL PROTECTED]> > To: "MS-Exchange Admin Issues" < > <mailto:[EMAIL PROTECTED]> > [EMAIL PROTECTED]> > Sent: Monday, December 10, 2001 1:29 PM > Subject: RE: Information store keeps stopping with error > > > > Hi John > > > > 1) what is reported in the application event log? (always the first > place to > > look) > > > > 2) there are many post-sp3 (and post sp4 probably) fixes pertaining to > > store.exe. Perhaps sp4 is a good idea? > > > > William Lefkovics, MCSE, A+, ExchangeMVP > > > > > > > > -----Original Message----- > > From: John Stevens > > To: MS-Exchange Admin Issues > > Sent: 12/10/01 3:21 AM > > Subject: Information store keeps stopping with error > > > > Someone please help > > > > We have Exchange server 5.5 sp3 > > > > Our Information keeps stopping and creating files in the > > IMCDATA / IN folder > > YT5TW*** > > > > We delete them and try to start the Information store back up > > and 2 minutes later it does the same thing. > > > > An error message appears > > An application error has occurred and an application error log is > being > > generated. > > Store.exe > > Exceptoin:access violation (oxc0000005 ), Address Ox77f7d66e > > > > Comments appreciated. > > > > Regards > > > > John Stevens > > MAM Software Ltd > > > > > > > > List Charter and FAQ at: > http://www.sunbelt-software.com/exchange_list_charter.htm > List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
