Hello,
Myself and a colleague are trying to
remove Groupshield 4.5 from a Windows 2000 SP2 server thats running Exchange
5.5, as we are trying to convert the virus protection software to another
package. I was able to remove Netshield ok. However, my
colleague tried to remove Groupshield from the Add/Remove programs
tab. The program came back and said we had to remove it using the
setup.exe file used to install the program.
When we run setup.exe, setup goes into
maintenance mode like it is supposed to, and we can click Remove All.
However, when the uninstall routine starts, it errors out with two error
messages. The first one says "DAPI Error <c000009f>: - Unable to find
object /o=(Org name)/ou=(OU)/cn=(first cn name etc)". All we can do is
click ok. Then another message appears from the installer, saying that
it can not determine which version of Exchange we are running, 5.5 or
2000. We are logged in as Administrator (not the exchange
administrator account - will this make a difference ?)
Has anyone else encountered this ? Of
course, Network Associates does not offer per-incident support. We are
trying to remove the product, and I don't want to pay out $800.00 for a
support contract just to get support to remove the product. I have
searched both Mcafee's knowledge base, and Google.com to no
avail. Any ideas, advice etc would really be appreciated.
Does anyone know how to remove Groupshield 4.5
manually ?
Thanks,
Steve
List Charter and FAQ
at:
http://www.sunbelt-software.com/exchange_list_charter.htm