You may like to inform your boss that whilst testing SPs is an excellent idea, holding off an upgrade for a long period of time is not necessarily an excellent idea. The longer you leave an upgrade, the more difficult/problematic it becomes to upgrade when you eventually get around to it. IMHO, upgrading through multiple releases of a product or a service pack is a far riskier business than keeping up to date with incremental patches, etc.
Neil Hobson Silversands http://www.silversands.co.uk Microsoft Gold Certified Partner For Enterprise Systems For Collaborative Solutions -----Original Message----- From: Mike Zatkalik [mailto:[EMAIL PROTECTED]] Posted At: 11 February 2002 18:00 Posted To: Sunbelt Exchange List Conversation: Outlook/Exchange problem Subject: RE: Outlook/Exchange problem The only reason I am still on sp3 is my boss. I have to test the service pack, make sure it works fine, which I am already sure it will be fine, and after testing, then it can be upgraded. My boss doesn't give me time to "test" it, so I emailed him saying that the problems we are having are caused mainly by not being on sp4. I keep CYA material on these differences of opinion in regards to Exchange. We both agree it is a mission critical app, which is why I want this upgraded, and he thinks it works fine, so why upgrade. Mike -----Original Message----- From: Martin Blackstone [mailto:[EMAIL PROTECTED]] Sent: Monday, February 11, 2002 11:53 AM To: MS-Exchange Admin Issues Subject: RE: Outlook/Exchange problem I cant think of a single reason why you would have waited this long for SP4. -----Original Message----- From: James Gosnold [mailto:[EMAIL PROTECTED]] Sent: Monday, February 11, 2002 9:49 AM To: MS-Exchange Admin Issues Subject: RE: Outlook/Exchange problem Hi Dave, Thanks for the suggestion, sounded like the sort of thing I was looking for but unfortunately I just tried it and it never worked. One of the pc's in question never even had the file and on the other it was oly 2k in size, deleted it but it never helped. I also un-installed the AV software just in case but this didn't work either. It's a shame because I would love to get to the bottom of it, re-installing a pc just because an app is running poorly seems excessive but spending an hour with a Windows 98 CD or spending 10 hours messing around with every setting under the sun with a frustrated user is a no brainer! I think I will give SP4 a go on the Exchange box, have been holding back on it until now. Cheers, James. > You may want to look at the outcmd.dat file on the machines having a > problem. I have found that when this file grows to large that the > performance becomes extremely slow. Typically I begin noticing this > when the file gets to be 6-700KB in size. With Outlook closed the file > can be deleted and will be recreated the next time Outlook opens. If > there are multiple OL profiles you will have a DAT file for each. > > -----Original Message----- > From: James Gosnold [mailto:[EMAIL PROTECTED]] > Sent: Monday, February 11, 2002 10:02 AM > To: MS-Exchange Admin Issues > Subject: RE: Outlook/Exchange problem > > > No. The main reason being is that I have a real belief that the issue > is on the client side. When the user has experienced these problems I > have also opened up their mailbox from a Terminal Server session at > the same time and there is no problem at all. > > > > Have you looked at your Exchange server with performance monitor? > > > > -----Original Message----- > > From: James Gosnold [mailto:[EMAIL PROTECTED]] > > Sent: Monday, February 11, 2002 3:27 PM > > To: MS-Exchange Admin Issues > > Subject: RE: Outlook/Exchange problem > > > > > > Think what I might do first on one of the clients is un-install the > > AV software first and see if that makes any difference (although I > > cannot imagine that a CA product would cause a system to crash :-), > > then go for the Exchange SP4. > > > > Thanks for the suggestions guys. > > > > James. > > > > > > > It could be. My advise would be to get your Exch box up to SP4 > > > first. > See > > if > > > that helps, then check out the AV as well. > > > > > > -----Original Message----- > > > From: James Gosnold [mailto:[EMAIL PROTECTED]] > > > Sent: Monday, February 11, 2002 4:11 AM > > > To: MS-Exchange Admin Issues > > > Subject: RE: Outlook/Exchange problem > > > > > > > > > Yes, you'll like this! Both the Exchange server and the clients > > > run the > > one, > > > the only, premier anti-virus product in the universe, ladies and > > > gentleman.............. > > > > > > Computer Associates EjaculateIT!! > > > > > > Sorry I meant InoculateIT. > > > > > > You think this could cause an issue? > > > > > > > Any antivirus? > > > > > > > > -----Original Message----- > > > > From: James Gosnold [mailto:[EMAIL PROTECTED]] > > > > Sent: Monday, February 11, 2002 06:01 > > > > To: MS-Exchange Admin Issues > > > > Subject: Outlook/Exchange problem > > > > > > > > > > > > Dear all, > > > > > > > > Bit of a strange one which has caused me a problem of late. We > > > > use Exchange Server 5.5 (sp3) as our mail server and all clients > > > > who connect use Outlook 2000 on Windows 98. > > > > > > > > In the last fortnight approximately 8 clients have begun to > > > > experience serious performance problems with their Outlook > > > > software. Their mailbox fires up with no problems but then, > > > > intermittently, Outlook will lock up, sometimes for up to 10 > > > > minutes, when they open up a message, try to attach something to > > > > a message, in fact just about anything can freeze it up. > > > > > > > > Go away make a cup of tea and when you come back it's fine, > > > > until the next time. Now on a couple of these clients deleting > > > > the user profile on the pc and re-creating has solved the issue > > > > leading me to think there is some kind of corruption with the > > > > Outlook/Exchange local settings. However I also now have 3 pc's > > > > which it looks like I am going to have to re-install because I > > > > have tried absolutely everything in my knowledge (which in > > > > fairness is not much!) with no success. > > > > > > > > Nothing has changed on the network in recent weeks, there are no > > > > name resolution issues, nothing recorded in the Exchange server > > > > event log, and all other clients are ticking over quite nicely. > > > > > > > > Any ideas where I can even begin to start troubleshooting such a > > > > problem? > > > > > > > > Thanks in advance for any ideas, James. > > > > > > > > List Charter and FAQ at: > > > > http://www.sunbelt-software.com/exchange_list_charter.htm > > > > > > > > > > > > > > > > _________________________________________________________ > > > > > > > > Do You Yahoo!? > > > > > > > > Get your free @yahoo.com address at http://mail.yahoo.com > > > > > > List Charter and FAQ at: > > > http://www.sunbelt-software.com/exchange_list_charter.htm > > > > List Charter and FAQ at: > > http://www.sunbelt-software.com/exchange_list_charter.htm > > > > *** > > The information in this e-mail is confidential and intended solely > > for the individual or entity to whom it is addressed. If you have > > received this e-mail in error please notify the sender by return > > e-mail, delete this e-mail, and refrain from any disclosure or > > action based on the > information. > > **** > > List Charter and FAQ at: > http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm ********************************************************************** This email and any files transmitted with it are confidential and intended solely for the use of the individual to whom it is addressed. Any view or opinions presented are solely those of the author and do not necessarily represent those of Silversands, or any of its subsidiary companies. 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