MAPI? I'm sorry, I thought they were having mail delivered to .pst files.
Why not offline folders? (.ost)? -----Original Message----- From: Whitlock, Teresa [mailto:[EMAIL PROTECTED]] Sent: Tuesday, May 14, 2002 2:50 PM To: MS-Exchange Admin Issues Subject: RE: Mail stuck in Outbox I have done all of this. One point that I may not have emphasized is that this was working fine and then suddenly not. My gut tells me there is something with MAPI that is causing the problem. On one user he is using the same connection, same setup, just a different machine and it works fine. The other user doesn't have a second computer to test with. They are both off work now so I can't try the telnet, but my guess is that it will work since everything else has. (Including OWA from their machines.) -----Original Message----- From: Carl Houseman [mailto:[EMAIL PROTECTED]] Sent: Tuesday, May 14, 2002 2:55 PM To: MS-Exchange Admin Issues Subject: RE: Mail stuck in Outbox In any problem like this there cannot be too much detail about the details. It's what you HAVEN'T told us that will lead to a solution. And most importantly, it's what makes the working test machine different from the broken production machine that is key. Are both test and production clients operating remotely via same type of Internet connection (dialup?) and VPN? If not - do that. You said the PST was removed from the profile. That means the user now works online. Make sure your test machine is also working online with no PST and still works over the VPN. If both of you login to the mailbox at the same time and the user sends a message, you should see the message appear in the Outbox on your test machine. Does it deliver? Note that if this is a dialup VPN, and working online, Outbox messages can take 5 minutes or longer to deliver. If the user gets impatient, bad things can happen, such as... 1. User opens message from the Outbox 2. User clicks the close-window X button on the open message and now that message will never deliver... Just shooting in the dark, hoping to hit something... Carl -----Original Message----- From: Whitlock, Teresa [mailto:[EMAIL PROTECTED]] Sent: Tuesday, May 14, 2002 5:08 PM To: MS-Exchange Admin Issues Subject: RE: Mail stuck in Outbox To answer a host of questions asked. WINS (I've checked it) is fine they can receive email just not send it. I cannot test the telnet because the users are in remote locations. Perhaps tomorrow I can try that. I've had them attempt to connect with no .pst attached and the same problem exists so that's been eliminated. -----Original Message----- From: William Lefkovics [mailto:[EMAIL PROTECTED]] Sent: Tuesday, May 14, 2002 2:11 PM To: MS-Exchange Admin Issues Subject: RE: Mail stuck in Outbox In the absence of a real operating system can you confirm WINS or LMHOSTS entries for the Exchange server on those clients? -----Original Message----- From: Whitlock, Teresa [mailto:[EMAIL PROTECTED]] Sent: Tuesday, May 14, 2002 1:54 PM To: MS-Exchange Admin Issues Subject: RE: Mail stuck in Outbox The users both have Windows 98, no errors on the Exchange system. And I can send email as them just fine from any system but theirs. -----Original Message----- From: Clark, Steve [mailto:[EMAIL PROTECTED]] Sent: Tuesday, May 14, 2002 1:35 PM To: MS-Exchange Admin Issues Subject: RE: Mail stuck in Outbox Start looking at patching some of the things listed to latest rev Are there any errors in event viewer to indicate problems with ID's etc... Can you telnet to the Exchange server and send mail as them? Steve Clark Clark Systems Support, LLC AVIEN Charter Member "Who's watching your network?" www.clarksupport.com 301-610-9584 voice 240-465-0323 Efax The data furnished in connection with this document is deemed by Clark Systems Support, LLC., to contain proprietary and privileged information and shall not be disclosed or used for the benefit of others without the prior written permission of Clark Systems Support, LLC. -----Original Message----- From: Whitlock, Teresa [mailto:[EMAIL PROTECTED]] Sent: Tuesday, May 14, 2002 4:24 PM To: MS-Exchange Admin Issues Subject: Mail stuck in Outbox We are running Exchange 5.5 SP 3, users have Outlook 2000 from Small Business Edition no patches. Both users are remote accessing email via VPN. Both users have a .pst. One user has a second email account (POP3) he also accesses. The other day we had a problem and the Internet Mail Connector shut down for a bit. After I remedied the problem and brought the system back up we have two remote users with the exact same problem. They can read and download email just fine, but if they try to send anything it just sits in the outbox. I have tried everything I can think of, if you log on as them from another system email works just fine. We have checked that they are still using the correct settings for sending email (it's not trying to send out somewhere else). If we recreate the profile under a different name on the same system, still have the problem. If we reinstall Outlook, same problem. Anyone have any ideas? Thanks in advance, Teresa List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm -- List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
