Okay a new piece of information. I created a new mailbox and had him add that profile (with no other). He was able to check names and add it successfully, but when he attempts to send a message to me he gets an error that 'no transport protocol is available'.
-----Original Message----- From: Whitlock, Teresa [mailto:[EMAIL PROTECTED]] Sent: Wednesday, May 15, 2002 6:25 AM To: MS-Exchange Admin Issues Subject: RE: Mail stuck in Outbox Yes, I did check this as well. This is why I'm so stuck, I swear I checked ever single thing I could think of. I know it's got to be something I'm overlooking, but this is really confusing. -----Original Message----- From: Marty Richards [mailto:[EMAIL PROTECTED]] Sent: Tuesday, May 14, 2002 3:25 PM To: MS-Exchange Admin Issues Subject: RE: Mail stuck in Outbox I have seen two of these lately. One was a corrupted user profile, but you've checked that. The other was simply the delivery options (tools -> services -> delivery). Some ancient Win95 fax application had added a MS-Mail based entry to the top of the order, before the MSExchange transport option. You mention that you've checked their settings, you probably checked this also? Cheers, Marty > -----Original Message----- > From: Whitlock, Teresa [mailto:[EMAIL PROTECTED]] > Sent: Wednesday, May 15, 2002 7:50 AM > To: MS-Exchange Admin Issues > Subject: RE: Mail stuck in Outbox > > > I have done all of this. One point that I may not have emphasized is > that this was working fine and then suddenly not. My gut tells me > there is something with MAPI that is causing the problem. On one user > he is using > the same connection, same setup, just a different machine and > it works fine. > The other user doesn't have a second computer to test with. > They are both > off work now so I can't try the telnet, but my guess is that > it will work > since everything else has. (Including OWA from their machines.) > > -----Original Message----- > From: Carl Houseman [mailto:[EMAIL PROTECTED]] > Sent: Tuesday, May 14, 2002 2:55 PM > To: MS-Exchange Admin Issues > Subject: RE: Mail stuck in Outbox > > > In any problem like this there cannot be too much detail about the > details. It's what you HAVEN'T told us that will lead to a solution. > And most importantly, it's what makes the working test machine > different from the > broken production machine that is key. > > Are both test and production clients operating remotely via same type > of Internet connection (dialup?) and VPN? If not - do that. > > You said the PST was removed from the profile. That means the user > now works online. Make sure your test machine is also working > online with no > PST and still works over the VPN. If both of you login to > the mailbox at > the same time and the user sends a message, you should see the message > appear in the Outbox on your test machine. Does it deliver? > > Note that if this is a dialup VPN, and working online, Outbox messages > can take 5 minutes or longer to deliver. If the user gets > impatient, bad things > can happen, such as... 1. User opens message from the Outbox > 2. User clicks > the close-window X button on the open message and now that > message will > never deliver... > > Just shooting in the dark, hoping to hit something... > > Carl > > -----Original Message----- > From: Whitlock, Teresa [mailto:[EMAIL PROTECTED]] > Sent: Tuesday, May 14, 2002 5:08 PM > To: MS-Exchange Admin Issues > Subject: RE: Mail stuck in Outbox > > > To answer a host of questions asked. WINS (I've checked it) is fine > they can receive email just not send it. > > I cannot test the telnet because the users are in remote locations. > Perhaps tomorrow I can try that. > > I've had them attempt to connect with no .pst attached and the same > problem exists so that's been eliminated. > > -----Original Message----- > From: William Lefkovics [mailto:[EMAIL PROTECTED]] > Sent: Tuesday, May 14, 2002 2:11 PM > To: MS-Exchange Admin Issues > Subject: RE: Mail stuck in Outbox > > > In the absence of a real operating system can you confirm WINS or > LMHOSTS entries for the Exchange server on those clients? > > -----Original Message----- > From: Whitlock, Teresa [mailto:[EMAIL PROTECTED]] > Sent: Tuesday, May 14, 2002 1:54 PM > To: MS-Exchange Admin Issues > Subject: RE: Mail stuck in Outbox > > > The users both have Windows 98, no errors on the Exchange system. And > I can send email as them just fine from any system but theirs. > > -----Original Message----- > From: Clark, Steve [mailto:[EMAIL PROTECTED]] > Sent: Tuesday, May 14, 2002 1:35 PM > To: MS-Exchange Admin Issues > Subject: RE: Mail stuck in Outbox > > > Start looking at patching some of the things listed to latest rev Are > there any errors in event viewer to indicate problems with ID's > etc... Can you > telnet to the Exchange server and send mail as them? > > Steve Clark > Clark Systems Support, LLC > AVIEN Charter Member > "Who's watching your network?" > www.clarksupport.com > 301-610-9584 voice > 240-465-0323 Efax > > The data furnished in connection with this document is deemed by Clark > Systems Support, LLC., to contain proprietary and privileged > information and shall not be disclosed or used for the benefit of > others without the prior > written permission of Clark Systems Support, LLC. > > -----Original Message----- > From: Whitlock, Teresa [mailto:[EMAIL PROTECTED]] > Sent: Tuesday, May 14, 2002 4:24 PM > To: MS-Exchange Admin Issues > Subject: Mail stuck in Outbox > > > We are running Exchange 5.5 SP 3, users have Outlook 2000 from Small > Business Edition no patches. Both users are remote accessing email > via VPN. Both users have a .pst. One user has a second email account > (POP3) he also > accesses. > > The other day we had a problem and the Internet Mail Connector shut > down for a bit. After I remedied the problem and brought the system > back up we have > two remote users with the exact same problem. They can read > and download > email just fine, but if they try to send anything it just sits in the > outbox. I have tried everything I can think of, if you log > on as them from > another system email works just fine. We have checked that > they are still > using the correct settings for sending email (it's not trying > to send out > somewhere else). If we recreate the profile under a > different name on the > same system, still have the problem. If we reinstall > Outlook, same problem. > > Anyone have any ideas? > > Thanks in advance, > Teresa > > > List Charter and FAQ at: > http://www.sunbelt-software.com/exchange_list_charter.htm > > List Charter and FAQ at: > http://www.sunbelt-software.com/exchange_list_charter.htm > > List Charter and FAQ at: > http://www.sunbelt-software.com/exchange_list_charter.htm > > > > List Charter and FAQ at: > http://www.sunbelt-software.com/exchange_list_charter.htm > > List Charter and FAQ at: > http://www.sunbelt-software.com/exchange_list_charter.htm > > -- > > > > List Charter and FAQ at: > http://www.sunbelt-software.com/exchange_list_charter.htm > > List Charter and FAQ at: > http://www.sunbelt-software.com/exchange_list_charter.htm > List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
