You would think. But then again some people think that just because they have job that they can't be replaced. Which really kinds of pisses me off because I have friends who are qualified (probably over qualified) that would be happy to work again. Even if it was a help desk position.
Which brings up the point of, if they don't want to help people with their issues, why did they get into this business in the first place? -----Original Message----- From: William Lefkovics [mailto:[EMAIL PROTECTED]] Sent: Tuesday, July 16, 2002 3:43 PM To: MS-Exchange Admin Issues Subject: RE: IT staff behavior With all the layoffs, you'd think the IT Helpdesk staff might perform their duties with a little more vigor that they might not be replaced with someone else who will. -----Original Message----- From: Andrew J. Lund, MCSE [mailto:[EMAIL PROTECTED]] Sent: Tuesday, July 16, 2002 12:52 PM To: MS-Exchange Admin Issues Subject: OT: IT staff behavior This is a query on protocol. My girlfriend calls me and tells me that her Outlook has "lost" several personal calendar items. This caused a double-booking of conference rooms and much pain and suffering. She is on a Mac with Outlook and I would imagine the servers are Win2K/Exchange 2K but I'm not certain. At any rate, she tells the helpdesk people that she is missing items among other things. They come look at it, shrug their shoulders and say they'll be back later. They never return. In fact, she calls them and they "forgot" all about her problem. (Others have this problem as well.) I don't know about you but if someone tells me something is "missing" from an email DB, I get right on it to figure out the issue (which is usually larger than just a few things missing). I told her that this is NOT acceptable IT protocol. I would like to think that a smooth network is one where workstations and servers are humming, no one has problems with the equipment or software, backups are working, and security is tight. Am I wrong here? Am I overreacting when I tell her that she needs to bring down the hammer on these so-called network professionals?? She is in no position to do anything but complain to her boss who doesn't seem to care much... Your thoughts... ~~~~~~~~~~~~~~~~~~ Andrew J. Lund, MCSE Systems Manager IEA - San Francisco ~~~~~~~~~~~~~~~~~~ List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
