I agree completely. IMO, the worst thing I could ever do is not be completely forthcoming with any/all risk-related information.
They can do what they want in the end, but they get all risks and recommendations up-front. On Jan 24, 2008 1:30 PM, Campbell, Rob <[EMAIL PROTECTED]> wrote: > My arrangement with my employer is that when he asks me a question, he > will get the plain, unvarnished truth. > > It's worked for almost 30 years now. > > -----Original Message----- > From: Micheal Espinola Jr [mailto:[EMAIL PROTECTED] > Sent: Thursday, January 24, 2008 12:23 PM > To: MS-Exchange Admin Issues > > Subject: Re: Assistance requested for issues with mail flow and writing > a report > > Truth is better than failure. > > On Jan 24, 2008 12:34 PM, Andy David <[EMAIL PROTECTED]> wrote: > > > > > > > > > > But telling an exec there are no guarantees isn't going to win you any > > sympathy or maybe not even a job. > > > > > > > > You can guarantee that every email you receive and send will be > handled > > correctly by your systems. > > > > You can also guarantee that you will be able to show what happened to > each > > and every email your company sent and received with message tracking > and > > logging. > > > > > > > > If someone claims they sent an email and it wasn't received, first > thing is > > to have *them* prove our servers accepted it. After that, it's on us. > > > > > > > > > > > > > > > > > > > > > > > > > > From: John Cook [mailto:[EMAIL PROTECTED] > > Sent: Thursday, January 24, 2008 12:24 PM > > > > To: MS-Exchange Admin Issues > > Subject: RE: Assistance requested for issues with mail flow and > writing a > > report > > > > To: MS-Exchange Admin Issues > > Subject: RE: Assistance requested for issues with mail flow and > writing a > > report > > > > > > > > > > > > > > > > > > I can only say that I have had a similar incident recently (an "urgent > and > > important" message sent from our CPA which disappeared into the ether) > and I > > had to remind them if it truly was an absolute must they needed to > send it > > via registered carrier - e-mail is a best effort mechanism, there are > no > > guarantees. > > > > > > > > John W. Cook > > > > System Administrator > > > > Partnership For Strong Families > > > > 315 SE 2nd Ave > > > > Gainesville, Fl 32601 > > > > Office (352) 393-2741 x320 > > > > Cell (352) 215-6944 > > > > Fax (352) 393-2746 > > > > MCSE, MCTS, MCP+I,CompTIA A+, N+ > > > > > > > > > > From: Don Ely [mailto:[EMAIL PROTECTED] > > Sent: Thursday, January 24, 2008 10:14 AM > > > > To: MS-Exchange Admin Issues > > Subject: Re: Assistance requested for issues with mail flow and > writing a > > report > > > > To: MS-Exchange Admin Issues > > Subject: Re: Assistance requested for issues with mail flow and > writing a > > report > > > > > > > > > > > > Wow... Good Luck Graeme. I suppose you could recite RFC's, but you > did > > say plain English was a requirement... I know how I would respond, > but that > > may not be to your advantage... ;o) > > > > > > On Jan 24, 2008 1:11 AM, Graeme Carstairs <[EMAIL PROTECTED]> > wrote: > > > > Fellow list members I am looking for some help with the following. > > > > One of our clients has been bought over by a large corporate, whilst > our > > client still retains some level of independence the parent company is > > looking to integrate them onto the global WAN and AD and as such our > client > > is stuck as to what they can and cannot buy for AV etc. > > They have been using Exchange 2003 locally for some time with Antigen > as the > > AV. > > They also use IMF and Antigens spam filters to deal with junk mail, > with a > > moderate degree of success. > > Last week for whatever reason which if any of you have used Antigens > spam > > filters will know reason are hard to find, approx 25 legitimate mails > were > > quarantined, along with the 18,000 spams that it quarantined. > > Now this would not normally be a problem, but one of their clients has > had > > issues receiving mail, and there was delays on incoming mail from a > few > > other clients. I have tracked this back to a change in the parent > companies > > routing and the routers taking some time to update. > > Again this would not normally be an issue, but an important e-mail > sent from > > a client during this time was not received, and I am being asked to > write a > > full report on what happend and why this one e-mail was not received > and > > what will be done in the short term and longterm. > > Upon trawling through the IMF, Antigen and Message tracking logs on > the > > server their is no record of this e-mail being received by their > system, and > > when the client resent the mail it came through instantly. > > As mentioned above during this time there was another client claiming > that > > they were not receiving mail from our client, and when checking the > message > > transfer logs it show that these e-mails were transfered to the > clients Mail > > servers within minutes of our client sending them. > > > > I am looking to take the tack of explaining that throughout all the > logs on > > our clients system there is no record of the mail being received by > our > > clients mail servers, and the senders IT department have taken the > attitude > > that there is no problem as all other mail is getting through. Is > there any > > resource out their that can provide simple plain English, non > technical > > explanation of why e-mail is not guaranteed, and i can add that we can > only > > control and ensure that our clients mail server is working > satisfactorily > > but if the mail isnt transferred to it there is nothing we can really > do. > > > > With regards to the spam filtering, i am going to explain that no spam > > filter can 100% guarantee that there will be no false positives, but > all > > mail detected as spam is quarantined and the quarantine is checked > daily. > > WIth the lack of configuration options in Antigen and IMF, we will > whitelist > > any legitimate senders that the filter has blocked as spam. > > > > The long term fix is when our client integrates with their parent > company, > > they will change to using the parent companies mail servers and their > spam > > filtering service through message labs, but there is no changes to > software > > used that we are allowed to make short term. > > > > Has any one else got any other suggestions, or tips on how to deal > with the > > request. > > > > TIA > > > > Graeme > > > > > > > > -- > > "Good News Everyone, you just received an e-mail from me." > > > > > > > > > > > > > > > > > > CONFIDENTIALITY STATEMENT: The information transmitted, or contained > or > > attached to or with this Notice is intended only for the person or > entity to > > which it is addressed and may contain Protected Health Information > (PHI), > > confidential and/or privileged material. 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