LOL, but never out-loud. If you are questioning if I am self-employed - no, I'm not.
On Jan 24, 2008 1:38 PM, Tom Strader <[EMAIL PROTECTED]> wrote: > You talk to yourself that much Michael? > > > -----Original Message----- > From: Micheal Espinola Jr [mailto:[EMAIL PROTECTED] > Sent: Thursday, January 24, 2008 1:36 PM > To: MS-Exchange Admin Issues > Subject: Re: Assistance requested for issues with mail flow and writing > a report > > I agree completely. IMO, the worst thing I could ever do is not be > completely forthcoming with any/all risk-related information. > > They can do what they want in the end, but they get all risks and > recommendations up-front. > > > On Jan 24, 2008 1:30 PM, Campbell, Rob > > <[EMAIL PROTECTED]> wrote: > > My arrangement with my employer is that when he asks me a question, he > > will get the plain, unvarnished truth. > > > > It's worked for almost 30 years now. > > > > -----Original Message----- > > From: Micheal Espinola Jr [mailto:[EMAIL PROTECTED] > > Sent: Thursday, January 24, 2008 12:23 PM > > To: MS-Exchange Admin Issues > > > > Subject: Re: Assistance requested for issues with mail flow and > writing > > a report > > > > Truth is better than failure. > > > > On Jan 24, 2008 12:34 PM, Andy David <[EMAIL PROTECTED]> wrote: > > > > > > > > > > > > > > > But telling an exec there are no guarantees isn't going to win you > any > > > sympathy or maybe not even a job. > > > > > > > > > > > > You can guarantee that every email you receive and send will be > > handled > > > correctly by your systems. > > > > > > You can also guarantee that you will be able to show what happened > to > > each > > > and every email your company sent and received with message > tracking > > and > > > logging. > > > > > > > > > > > > If someone claims they sent an email and it wasn't received, first > > thing is > > > to have *them* prove our servers accepted it. After that, it's on > us. > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > From: John Cook [mailto:[EMAIL PROTECTED] > > > Sent: Thursday, January 24, 2008 12:24 PM > > > > > > To: MS-Exchange Admin Issues > > > Subject: RE: Assistance requested for issues with mail flow and > > writing a > > > report > > > > > > To: MS-Exchange Admin Issues > > > Subject: RE: Assistance requested for issues with mail flow and > > writing a > > > report > > > > > > > > > > > > > > > > > > > > > > > > > > > I can only say that I have had a similar incident recently (an > "urgent > > and > > > important" message sent from our CPA which disappeared into the > ether) > > and I > > > had to remind them if it truly was an absolute must they needed to > > send it > > > via registered carrier - e-mail is a best effort mechanism, there > are > > no > > > guarantees. > > > > > > > > > > > > John W. Cook > > > > > > System Administrator > > > > > > Partnership For Strong Families > > > > > > 315 SE 2nd Ave > > > > > > Gainesville, Fl 32601 > > > > > > Office (352) 393-2741 x320 > > > > > > Cell (352) 215-6944 > > > > > > Fax (352) 393-2746 > > > > > > MCSE, MCTS, MCP+I,CompTIA A+, N+ > > > > > > > > > > > > > > > From: Don Ely [mailto:[EMAIL PROTECTED] > > > Sent: Thursday, January 24, 2008 10:14 AM > > > > > > To: MS-Exchange Admin Issues > > > Subject: Re: Assistance requested for issues with mail flow and > > writing a > > > report > > > > > > To: MS-Exchange Admin Issues > > > Subject: Re: Assistance requested for issues with mail flow and > > writing a > > > report > > > > > > > > > > > > > > > > > > Wow... Good Luck Graeme. I suppose you could recite RFC's, but > you > > did > > > say plain English was a requirement... I know how I would respond, > > but that > > > may not be to your advantage... ;o) > > > > > > > > > On Jan 24, 2008 1:11 AM, Graeme Carstairs <[EMAIL PROTECTED]> > > wrote: > > > > > > Fellow list members I am looking for some help with the following. > > > > > > One of our clients has been bought over by a large corporate, whilst > > our > > > client still retains some level of independence the parent company > is > > > looking to integrate them onto the global WAN and AD and as such our > > client > > > is stuck as to what they can and cannot buy for AV etc. > > > They have been using Exchange 2003 locally for some time with > Antigen > > as the > > > AV. > > > They also use IMF and Antigens spam filters to deal with junk mail, > > with a > > > moderate degree of success. > > > Last week for whatever reason which if any of you have used Antigens > > spam > > > filters will know reason are hard to find, approx 25 legitimate > mails > > were > > > quarantined, along with the 18,000 spams that it quarantined. > > > Now this would not normally be a problem, but one of their clients > has > > had > > > issues receiving mail, and there was delays on incoming mail from a > > few > > > other clients. I have tracked this back to a change in the parent > > companies > > > routing and the routers taking some time to update. > > > Again this would not normally be an issue, but an important e-mail > > sent from > > > a client during this time was not received, and I am being asked to > > write a > > > full report on what happend and why this one e-mail was not received > > and > > > what will be done in the short term and longterm. > > > Upon trawling through the IMF, Antigen and Message tracking logs on > > the > > > server their is no record of this e-mail being received by their > > system, and > > > when the client resent the mail it came through instantly. > > > As mentioned above during this time there was another client > claiming > > that > > > they were not receiving mail from our client, and when checking the > > message > > > transfer logs it show that these e-mails were transfered to the > > clients Mail > > > servers within minutes of our client sending them. > > > > > > I am looking to take the tack of explaining that throughout all the > > logs on > > > our clients system there is no record of the mail being received by > > our > > > clients mail servers, and the senders IT department have taken the > > attitude > > > that there is no problem as all other mail is getting through. Is > > there any > > > resource out their that can provide simple plain English, non > > technical > > > explanation of why e-mail is not guaranteed, and i can add that we > can > > only > > > control and ensure that our clients mail server is working > > satisfactorily > > > but if the mail isnt transferred to it there is nothing we can > really > > do. > > > > > > With regards to the spam filtering, i am going to explain that no > spam > > > filter can 100% guarantee that there will be no false positives, but > > all > > > mail detected as spam is quarantined and the quarantine is checked > > daily. > > > WIth the lack of configuration options in Antigen and IMF, we will > > whitelist > > > any legitimate senders that the filter has blocked as spam. > > > > > > The long term fix is when our client integrates with their parent > > company, > > > they will change to using the parent companies mail servers and > their > > spam > > > filtering service through message labs, but there is no changes to > > software > > > used that we are allowed to make short term. > > > > > > Has any one else got any other suggestions, or tips on how to deal > > with the > > > request. > > > > > > TIA > > > > > > Graeme > > > > > > > > > > > > -- > > > "Good News Everyone, you just received an e-mail from me." > > > > > > > > > > > > > > > > > > > > > > > > > > > CONFIDENTIALITY STATEMENT: The information transmitted, or contained > > or > > > attached to or with this Notice is intended only for the person or > > entity to > > > which it is addressed and may contain Protected Health Information > > (PHI), > > > confidential and/or privileged material. Any review, transmission, > > > dissemination, or other use of, and taking any action in reliance > upon > > this > > > information by persons or entities other than the intended recipient > > without > > > the express written consent of the sender are prohibited. This > > information > > > may be protected by the Health Insurance Portability and > > Accountability Act > > > of 1996 (HIPAA), and other Federal and Florida laws. Improper or > > > unauthorized use or disclosure of this information could result in > > civil > > > and/or criminal penalties. > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > -- > > ME2 > > > > ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ > > ~ http://www.sunbeltsoftware.com/Ninja ~ > > > > > ************************************************************************ > ************************** > > Note: > > The information contained in this message may be privileged and > confidential and > > protected from disclosure. If the reader of this message is not the > intended > > recipient, or an employee or agent responsible for delivering this > message to > > the intended recipient, you are hereby notified that any > dissemination, > > distribution or copying of this communication is strictly prohibited. > If you > > have received this communication in error, please notify us > immediately by > > replying to the message and deleting it from your computer. > > > ************************************************************************ > ************************** > > > > > > ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ > > ~ http://www.sunbeltsoftware.com/Ninja ~ > > > > > > -- > > ME2 > > ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ > ~ http://www.sunbeltsoftware.com/Ninja ~ > > ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ > ~ http://www.sunbeltsoftware.com/Ninja ~ > -- ME2 ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~
