That's pretty much the way we handle that kind of situation.
You can either add the mailbox to their profile so it stays open all the time, or they can use Open Other User's Folder to do it on an ad-hoc basis. We have seen issues if you start getting too many people having the same mailbox open concurrently. Depending on circumstances, you can also set a server-side rule that will send a notification email to the group that's monitor that mailbox when new mail arrives. ________________________________ From: James Kerr [mailto:[EMAIL PROTECTED] Sent: Wednesday, June 11, 2008 8:45 AM To: MS-Exchange Admin Issues Subject: Group Mailboxes We need to have an email address that patients can send an email to, that will be checked by certain staff on a rotating schedule. I was wondering what the best way to do this was. I was thinking about creating a user account with a mailbox and giving certain users permission to access it and have it opened with their Outlook all the time and they can monitor the mailbox when it their turn to do so. I would like to hear how some of you would do this. One things as well, I believe the staff are all members of the same AD security group, if that helps me in any way. James ************************************************************************************************** Note: The information contained in this message may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by replying to the message and deleting it from your computer. ************************************************************************************************** ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~
