Sorry for the terrible grammar. Tired..
From: Martin Blackstone [mailto:[EMAIL PROTECTED] Sent: Thursday, June 26, 2008 7:52 PM To: MS-Exchange Admin Issues Subject: RE: Update: Exchange on VM It's going to be interesting to see how this plays out over time. Microsoft is going to take a lot of heat of the say "We support our virtual servers, but not yours". That's the kind of stuff that causes bad press and possibly other issues. Hyper-V looks cool, but VMware is cool and I'm not ready to drink that Kool-Aid just yet. From: Michael B. Smith [mailto:[EMAIL PROTECTED] Sent: Thursday, June 26, 2008 1:55 PM To: MS-Exchange Admin Issues Subject: RE: Update: Exchange on VM This discussion occurred recently on a private message board for MVPs and Exchange product group personnel. We were told by an Exchange escalation engineer that "best effort" is the policy and will continue to be the policy. In an earlier discussion last month, the Exchange escalation manager asked the MVPs if we could identify a specific incident where support had been refused (given the published caveats), and if it happened, he wanted to know about it. Now, in regards to your TAM and your account rep: their response doesn't fit the official party line. I don't think I can say more without breaking NDA. Regards, Michael B. Smith MCITP:EM/MCSE/Exchange MVP http://TheEssentialExchange.com From: Kevin Lundy [mailto:[EMAIL PROTECTED] Sent: Thursday, June 26, 2008 4:39 PM To: MS-Exchange Admin Issues Subject: Re: Update: Exchange on VM My account rep and TAM both stated that they will not even provide best effort. She sent me a link that trumped the best effort article. She basically said that <http://technet.microsoft.com/en-us/library/bb232170.aspx> http://technet.microsoft.com/en-us/library/bb232170.aspx (which simply says unsupported) trumped <http://support.microsoft.com/?kbid=897615> http://support.microsoft.com/?kbid=897615 (which states best effort) >From her email "In regards to your question below, the Exchange 2007 specific article would take precedence over the general support policy" On Thu, Jun 26, 2008 at 4:27 PM, Michael B. Smith <[EMAIL PROTECTED]> wrote: The position hasn't changed. Folks with premier support will receive "best effort" until and if a problem is determined to be related to the virtualization platform. Microsoft does not and never has supported other vendor's software. Regards, Michael B. Smith MCITP:EM/MCSE/Exchange MVP http://TheEssentialExchange.com <http://theessentialexchange.com/> -----Original Message----- From: Jason Gurtz [mailto:[EMAIL PROTECTED] Sent: Thursday, June 26, 2008 4:19 PM To: MS-Exchange Admin Issues Subject: RE: Update: Exchange on VM > http://blogs.technet.com/scottschnoll/archive/2008/06/15/exchange- > server-2007-and-hyper-v.aspx ...and not a word was whispered about ESX. The silence is deafening. ~JasonG -- ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~ ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~ ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~
