Good info. Thanks Time for another conversation with her.
On 6/26/08, Michael B. Smith <[EMAIL PROTECTED]> wrote: > This discussion occurred recently on a private message board for MVPs and > Exchange product group personnel. We were told by an Exchange escalation > engineer that "best effort" is the policy and will continue to be the > policy. In an earlier discussion last month, the Exchange escalation manager > asked the MVPs if we could identify a specific incident where support had > been refused (given the published caveats), and if it happened, he wanted to > know about it. > > > > Now, in regards to your TAM and your account rep: their response doesn't fit > the official party line. > > > > I don't think I can say more without breaking NDA. > > > > Regards, > > > > Michael B. Smith > > MCITP:EM/MCSE/Exchange MVP > > http://TheEssentialExchange.com > > > > From: Kevin Lundy [mailto:[EMAIL PROTECTED] > Sent: Thursday, June 26, 2008 4:39 PM > To: MS-Exchange Admin Issues > Subject: Re: Update: Exchange on VM > > > > My account rep and TAM both stated that they will not even provide best > effort. She sent me a link that trumped the best effort article. > > > > She basically said that > <http://technet.microsoft.com/en-us/library/bb232170.aspx> > http://technet.microsoft.com/en-us/library/bb232170.aspx (which simply says > unsupported) trumped <http://support.microsoft.com/?kbid=897615> > http://support.microsoft.com/?kbid=897615 (which states best effort) > > From her email "In regards to your question below, the Exchange 2007 > specific article would take precedence over the general support policy" > > > > > > On Thu, Jun 26, 2008 at 4:27 PM, Michael B. Smith > <[EMAIL PROTECTED]> wrote: > > The position hasn't changed. > > Folks with premier support will receive "best effort" until and if a problem > is determined to be related to the virtualization platform. > > Microsoft does not and never has supported other vendor's software. > > > Regards, > > Michael B. Smith > MCITP:EM/MCSE/Exchange MVP > http://TheEssentialExchange.com <http://theessentialexchange.com/> > > -----Original Message----- > > From: Jason Gurtz [mailto:[EMAIL PROTECTED] > Sent: Thursday, June 26, 2008 4:19 PM > To: MS-Exchange Admin Issues > > Subject: RE: Update: Exchange on VM > >> http://blogs.technet.com/scottschnoll/archive/2008/06/15/exchange- >> server-2007-and-hyper-v.aspx > > ...and not a word was whispered about ESX. The silence is deafening. > > ~JasonG > > -- > > ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ > ~ http://www.sunbeltsoftware.com/Ninja ~ > > > ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ > ~ http://www.sunbeltsoftware.com/Ninja ~ > > > > > > > ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ > ~ http://www.sunbeltsoftware.com/Ninja ~ -- Sent from Gmail for mobile | mobile.google.com ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~
