"But I don't want to do that; external users need to know when I'm out of the office." - John Hornbuckle
"The problem is, there are 67 school districts in Florida and any number of people from any of them may contact me. Other state agencies from DOE to the Auditor General’s office also contact me, and those are big bureaucracies with lots of employees. It wouldn’t be practical to try to add them all to my contacts." -John Hornbuckle Pot, kettle, black. I was not being arrogant, I was saying you're using email wrong. If you think it's arrogant for me to say that, I find your comments to have a similar air about them. You're so important that you can't be bothered to manage OOO's to other people because some other external entity out there might need to contact you. On Thu, Mar 5, 2009 at 3:50 PM, John Hornbuckle < john.hornbuc...@taylor.k12.fl.us> wrote: > I’m up for a good disagreement any time. But arrogance? Not so much. > > > > > > > > *From:* Jonathan Link [mailto:jonathan.l...@gmail.com] > *Sent:* Thursday, March 05, 2009 3:39 PM > *To:* MS-Exchange Admin Issues > *Subject:* Re: Can some one remove me from this list? > > > > Ok, then you're not using email correctly. Even though email is nearly > instantaneous, urgent communication should take place over the phone. > > I harp on employees all the time that email is not a substitution for more > direct client contact. You should realize that your email might not ever > make it to the intended recipient for whatever reason. At least with a > telephone call follow-up you know much more, such as if the person is > actually available to receive it and if you spoke to them if they received > it and maybe even had a chance to read it and had been forumulating a > response, but hey they're glad you called so you could discuss it more in > depth. > > > > I do not OOO, my organization is flat enough that people know when I'm out > on vacation or sick, or whatever. The clients I work with call me when > something is urgent, and I do the same when I find out something that they > need to know. > > > > I like to think of an OOO as a notification to the original emailer that > "I'm doing other business, which is more important than your business right > now." Normally, clients don't know if you haven't seen their email right > away, an OOO tells them that you won't see the email right away and that > there is another client more important. While a client may academically > understand that we service other clients, not one of them wants to think of > themselves as the small client or the invaluable client, or at least less > valuable than any other client. An OOO can and does reinforce the fact that > the client is not the center of the universe. Right or wrong, there is > something to be said for having a client-centric approach to business. > > On Thu, Mar 5, 2009 at 3:23 PM, John Hornbuckle < > john.hornbuc...@taylor.k12.fl.us> wrote: > > Sigh. > > > > We don’t live in a bubble here. I regularly communicate with the Florida > Department of Education, other school districts, and vendors. > > > > If I e-mail any of them when they’re out, I like to get an OOO so that I > know when I can expect a reply, or whom to contact if my issue is urgent. > I’m assuming—crazy as this may sound—that they might appreciate the same > treatment. > > > > > > > > > > *From:* Jonathan Link [mailto:jonathan.l...@gmail.com] > *Sent:* Thursday, March 05, 2009 3:20 PM > > > *To:* MS-Exchange Admin Issues > *Subject:* Re: Can some one remove me from this list? > > > > I have worked for a school district, and I still don't know why external > users would need to know I'm out. > > > > -Jonathan > > > > On Thu, Mar 5, 2009 at 3:14 PM, John Hornbuckle < > john.hornbuc...@taylor.k12.fl.us> wrote: > > If you're unsure, then you've probably never worked for a school district. > > > > > -----Original Message----- > From: Don Andrews [mailto:don.andr...@safeway.com] > Sent: Thursday, March 05, 2009 3:14 PM > To: MS-Exchange Admin Issues > > Subject: RE: Can some one remove me from this list? > > And from looking at your email domain name, you are probably not in a sales > or external customer service position so I'm unsure of the reason EXTERNAL > users need to know when your out. > > -----Original Message----- > From: Kurt Buff [mailto:kurt.b...@gmail.com] > Sent: Thursday, March 05, 2009 10:06 AM > To: MS-Exchange Admin Issues > Subject: Re: Can some one remove me from this list? > > Heh. > > Not unless you're a one-man shop. If there is anyone else in your > office, a co-worker should have delegate rights, and monitor your > mail. > > It's not good customer service to be told that their email is going to > be ignored until you get back from vacation. > > On Thu, Mar 5, 2009 at 08:32, John Hornbuckle > <john.hornbuc...@taylor.k12.fl.us> wrote: > > But I don't want to do that; external users need to know when I'm out of > the office. > > > > > > > > > > -----Original Message----- > > From: Tim Vander Kooi [mailto:tvanderk...@expl.com] > > Sent: Thursday, March 05, 2009 10:30 AM > > To: MS-Exchange Admin Issues > > Subject: RE: Can some one remove me from this list? > > > > Exchange 2007 with Outlook 2007 makes it very easy. There are separate > Out Of Office settings for internal vs. external. Just don't turn on OOO for > external users. > > TVK > > > > -----Original Message----- > > From: John Hornbuckle [mailto:john.hornbuc...@taylor.k12.fl.us] > > Sent: Thursday, March 05, 2009 5:54 AM > > To: MS-Exchange Admin Issues > > Subject: RE: Can some one remove me from this list? > > > > Guilty! > > > > But in all fairness, doesn't Exchange 2007 make it a bit tougher to > prevent this than 2003 did? I seem to recall that 2003 had a registry hack > for minimizing this, but 2007 doesn't have this. > > > > Plus, this distribution list could be configured such that those notices > don't get sent to the list. > > > > > > > > John Hornbuckle > > MIS Department > > Taylor County School District > > www.taylor.k12.fl.us > > > > > > > > > > -----Original Message----- > > From: Ben Scott [mailto:mailvor...@gmail.com] > > Sent: Wednesday, March 04, 2009 9:35 PM > > To: MS-Exchange Admin Issues > > Subject: Re: Can some one remove me from this list? > > > > On Wed, Mar 4, 2009 at 10:24 AM, Sobey, Richard A < > r.so...@imperial.ac.uk> wrote: > >> And looking at the title of this list, you'd probably need a modicum > >> of knowledge about email + mailing lists before subscribing :) > > > > You'd think so, but then you'd look at the flurry of out-of-office > notices one gets when posting around the holidays. > > > > -- Ben > > > > ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ > > ~ http://www.sunbeltsoftware.com/Ninja ~ > > > > ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ > > ~ http://www.sunbeltsoftware.com/Ninja ~ > > > > > > ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ > > ~ http://www.sunbeltsoftware.com/Ninja ~ > > > > > > ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ > > ~ http://www.sunbeltsoftware.com/Ninja ~ > > > > > > ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ > ~ http://www.sunbeltsoftware.com/Ninja ~ > > > > > ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ > ~ http://www.sunbeltsoftware.com/Ninja ~ > > > ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ > ~ http://www.sunbeltsoftware.com/Ninja ~ > > > > > > > > > > > > > > > ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~
