OWA seems to work the same way.
From: Steve Kistenmacher [mailto:s_kistenmac...@hotmail.com] Sent: Thursday, June 24, 2010 3:29 AM To: MS-Exchange Admin Issues Subject: RE: Recover deleted items Have a look through OWA From: Jim Dandy [mailto:jda...@asmail.ucdavis.edu] Sent: Wednesday, June 23, 2010 7:21 PM To: MS-Exchange Admin Issues Subject: RE: Recover deleted items OL 2007 seems to be a little less finicky than 2010. If you do things quickly and leave out step 5 the message does seem to get lost - ie not in original folder, deleted items or recoverable. It may be that this is what our friend did. He isn't exactly a power user. It's certain that he didn't know what he was doing. He deleted a bunch of to-keep mail along with the to-delete stuff. Thanks for all your help. Curt From: Carl Houseman [mailto:c.house...@gmail.com] Sent: Wednesday, June 23, 2010 10:34 AM To: MS-Exchange Admin Issues Subject: RE: Recover deleted items First mention I've seen of Outlook 2010. Try the same steps from an earlier version. Send/Receive dropdown list has a "this folder" sync in earlier versions. Step (3) isn't necessary. I've done similar steps in rapid succession all the time, using OL 2007 and 2003. As for "this guy", I'd start to wonder about the reliability or accuracy of the problem reporting. Exchange 2003 is not known to lose messages as you describe without user help or some other unusual factor. Carl From: Jim Dandy [mailto:jda...@asmail.ucdavis.edu] Sent: Wednesday, June 23, 2010 1:19 PM To: MS-Exchange Admin Issues Subject: RE: Recover deleted items My OST is now rebuilt and it's back to being a little flaky about how it works. It seems to cause problems if I rush it too much. Here's what I mean 1) Send a message to self 2) Delete it from the Inbox 3) Do Update Folder on the Inbox 4) Delete if from Deleted Items 5) Do Update Folder on Deleted Items 6) Check recover deleted items If I do the above in rapid succession, the message doesn't show up in recover deleted items and it doesn't matter how long I wait, it's just gone. If I do the above and pause a minute or two after steps 3 and 5, it shows up in recover deleted items. (Update folder is a feature of Office 2010. I don't remember if it was there in previous versions.) I'm guessing the problems with my tests have been just that I've been rushing things too much rather than that the OST was corrupt. Note: when this guy deleted his messages the other day, I had him check recover deleted items and they weren't there. I then had him check for them on a different computer and they weren't there either in the original folder or in recover deleted items. I'm guessing they're just gone but any suggestions are appreciated. Curt From: Carl Houseman [mailto:c.house...@gmail.com] Sent: Wednesday, June 23, 2010 10:02 AM To: MS-Exchange Admin Issues Subject: RE: Recover deleted items Deleted message recovery is a server-based feature. If the messages aren't seen in the recoverable list and were deleted within the deleted item retention period of the server, then it would stand to reason they were not deleted as far as the server is concerned - i.e. the deleting from the (apparently corrupt) OST didn't synchronize to the server. So look to see if they might be back where they originally were, or in the deleted items folder. In theory, the messages cannot totally vanish unless they were deleted from the Recover Deleted Items view. Carl From: Jim Dandy [mailto:jda...@asmail.ucdavis.edu] Sent: Wednesday, June 23, 2010 11:48 AM To: MS-Exchange Admin Issues Subject: RE: Recover deleted items Disabling cache mode seems to have done the trick. I re-enabled and now it says it is going to take 7 hours to rebuild the OST! It looks like that just dropped down to 1 hour. So, are the deleted messages in the original OST? Is there a way of recovering them? I didn't delete it, I just renamed. Thanks for your help. Curt From: Carl Houseman [mailto:c.house...@gmail.com] Sent: Tuesday, June 22, 2010 6:45 PM To: MS-Exchange Admin Issues Subject: RE: Recover deleted items Disable cached mode and re-test. If that works reliably, delete the old OST, re-enable cached mode and re-test. Carl From: Jim Dandy [mailto:jda...@asmail.ucdavis.edu] Sent: Tuesday, June 22, 2010 8:27 PM To: MS-Exchange Admin Issues Subject: RE: Recover deleted items I know of at least two mailboxes that are having this issue. As a test, I've deleted stuff from the Deleted Items folder. Send a message to myself, deleted first from the Inbox and then from the Deleted Items folder. I did not do Shift-Delete. My understanding is "DumpsterAlwaysOn" isn't required in this situation. Could it be that deleted messages aren't retained if you are over quota? Any help is appreciated. Curt From: Richard Stovall [mailto:rich...@gmail.com] Sent: Tuesday, June 22, 2010 3:47 PM To: MS-Exchange Admin Issues Subject: Re: Recover deleted items Have you tried "Recover Deleted Items" from the context of each folder? (Not just the Deleted Items folder.) On Tue, Jun 22, 2010 at 6:00 PM, Jim Dandy <jda...@asmail.ucdavis.edu> wrote: That doesn't seem to do the trick. Neither does closing outlook and restarting it which I think also causes it to sync the OST. I'm using Exchange 2003. Any other ideas? Curt From: Carl Houseman [mailto:c.house...@gmail.com] Sent: Monday, June 21, 2010 9:35 AM To: MS-Exchange Admin Issues Subject: RE: Recover deleted items Do a Send/Receive to sync the OST prior to recovering deleted items. If you delete something and immediately try to recover it, you won't see it b/c the local cache where it was deleted has not yet updated the server. Carl From: Jim Dandy [mailto:jda...@asmail.ucdavis.edu] Sent: Monday, June 21, 2010 12:29 PM To: MS-Exchange Admin Issues Subject: Recover deleted items Sometimes when I delete a message it shows up in "recover deleted items" and sometimes it doesn't. Is my info store corrupted or something? How can I remedy this situation? Thanks for your help. Curt Finley
