It is not unusual for the service provider to not do things correctly. The customer service people don't always understand the difference between BES and BIS and will try and direct you to the consumer side, rather than BES.
You could try calling them up and asking them to resend the service books to the device. I would also suggest that you sign up for a free account at the Blackberry Expert Support Centre. https://www.blackberry.com/besc/dashboard/ This will allow you to check whether the device has been provisioned for BES or not using its unique PIN. As already indicated, ActiveSync has nothing to do with Blackberry - I have both connected to my home account and switch between them. Simon. -- Simon Butler MVP: Exchange, MCSE Sembee Ltd. e: [email protected] w: http://www.sembee.co.uk/ w: http://www.amset.info/ w: http://blog.sembee.co.uk/ Need cheap certificates for Exchange, compatible with the iPhone? http://CertificatesForExchange.com/<http://certificatesforexchange.com/> for certificates from just $23.99. Need a domain for your certificate? http://DomainsForExchange.net/<http://domainsforexchange.net/> Exchange Resources: http://exbpa.com/ From: Jean-Paul natola [mailto:[email protected]] Sent: 02 November 2010 17:40 To: MS-Exchange Admin Issues Subject: RE: WM to BB user I called , they told me the plan wasnt on, and he put BES on the phone while I was on but that was over an hour ago, I cant see it taking that long or maybe I'm wrong? Jean-Paul Natola ________________________________ Date: Tue, 2 Nov 2010 13:26:47 -0400 Subject: Re: WM to BB user From: [email protected]<mailto:[email protected]> To: [email protected]<mailto:[email protected]> Did you do it? I had a user swear that it was done, when I called onthe user's behalf, it wasn't. Their data plan was changed, but the enterprise service wasn't provisioned. And then there's the time I called and they claimed they did it, tried activation and was unable to activate. Calling back and talking with another CSR revealed that it hadn't been done. IIRC, acitvesync shouldn't have any role to play with BB's, so I don't think that's a problem. It certainly couldn't hurt, but I don't see how it would help. On Tue, Nov 2, 2010 at 1:19 PM, Jean-Paul natola <[email protected]<mailto:[email protected]>> wrote: yes it has, I was wondering if I have to remove the partnership in EMC Jean-Paul Natola ________________________________ Date: Tue, 2 Nov 2010 13:04:26 -0400 Subject: Re: WM to BB user From: [email protected]<mailto:[email protected]> To: [email protected]<mailto:[email protected]> Has his data plan been provisioned for BES? In my experience this is the #1 cause for activation to hang. On Tue, Nov 2, 2010 at 12:58 PM, Jean-Paul natola <[email protected]<mailto:[email protected]>> wrote: I have a windwos mobiel user that i just switched over to BB and its been hanging on activation FOR A WHILE is there anything else that needs to be done aside from creating the BB user in BES that I'm missing. The other two users we had activated quickly, but never had WM devices. exchange 2010 Jean-Paul Natola --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected]<mailto:[email protected]> with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected]<mailto:[email protected]> with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected]<mailto:[email protected]> with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected]<mailto:[email protected]> with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected]<mailto:[email protected]> with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe exchangelist
