IIRC - this has been my experience too. Disable the rule and do a new activation.
From: Jonathan Link [mailto:[email protected]] Sent: Tuesday, November 02, 2010 3:38 PM To: MS-Exchange Admin Issues Subject: Re: WM to BB user IIRC putting them back in the mailbox doesn't work. Once they've been moved by a rule moving them back doesn't trigger the process as if it were never moved. On Tue, Nov 2, 2010 at 3:31 PM, Jean-Paul natola <[email protected]> wrote: now theres like 12 of the activation messages I had her put them back in the inbox , i have restarted the phone and retrying the activation ________________________________ From: [email protected] To: [email protected] Date: Tue, 2 Nov 2010 15:27:53 -0400 Subject: Re: WM to BB user Yes John W. Cook Systems Administrator Partnership for Strong Families ________________________________ From: Jean-Paul natola <[email protected]> To: MS-Exchange Admin Issues <[email protected]> Sent: Tue Nov 02 15:27:13 2010 Subject: RE: WM to BB user well the test activation email from BB came through but its being moved (by rules) to a different folder should they be put back in the INBOX? Jean-Paul Natola ________________________________ From: [email protected] To: [email protected] Date: Tue, 2 Nov 2010 15:03:38 -0400 Subject: Re: WM to BB user Also make sure the activation message doesn't end up in the Junk mail folder, if it does it will fail John W. Cook Systems Administrator Partnership for Strong Families ________________________________ From: David Mazzaccaro <[email protected]> To: MS-Exchange Admin Issues <[email protected]> Sent: Tue Nov 02 15:01:53 2010 Subject: RE: WM to BB user Also - make sure that the device can send an activation email to the recipient. This is a message w/ an attachment (.ept file I believe). You won't see the email arrive in the user's mailbox because it is immediately removed. BUT - what you can do is go into Exchange and configure that user to forward to your mailbox (as well as their own), so you will see the message from the BB. From: Jean-Paul natola [mailto:[email protected]] Sent: Tuesday, November 02, 2010 12:59 PM To: MS-Exchange Admin Issues Subject: WM to BB user I have a windwos mobiel user that i just switched over to BB and its been hanging on activation FOR A WHILE is there anything else that needs to be done aside from creating the BB user in BES that I'm missing. The other two users we had activated quickly, but never had WM devices. exchange 2010 Jean-Paul Natola --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe exchangelist . --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe exchangelist ________________________________ CONFIDENTIALITY STATEMENT: The information transmitted, or contained or attached to or with this Notice is intended only for the person or entity to which it is addressed and may contain Protected Health Information (PHI), confidential and/or privileged material. Any review, transmission, dissemination, or other use of, and taking any action in reliance upon this information by persons or entities other than the intended recipient without the express written consent of the sender are prohibited. 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