Check the servers logs first for active sync errors associated with the time you do your test before you blow up his account. Also keep in mind that when you recreate that account his SID is going to change, you could have a lot of file/server/share perms to fix.
And are we sure the user gave you the correct password for his account....can you log him/her into a desktop ok? From: Heaton, Joseph@DFG [mailto:jhea...@dfg.ca.gov] Sent: Thursday, June 07, 2012 10:47 AM To: MS-Exchange Admin Issues Subject: user issue - activesync Exchange 2010 I have a single user, who just received an iPhone. I'm trying to setup e-mail access for him, using the native activesync client on his phone. Can't get it to work. I've had other accounts connected through this phone, but not his. I also can't get his account to connect on other phones, so I know there's something wrong with his specific account, not activesync or the phone. I've checked his account, and activesync is enabled. We don't have any policies within Exchange other than defaults, so I can't see any other reason this wouldn't work. My thoughts at this point are to disconnect the mailbox from the account, delete and recreate the account, and reconnect the mailbox. I'm planning on using Remove-Mailbox to disconnect and delete the user, then recreate the account itself manually, then use Connect-Mailbox for the reconnection. Should I also do a Clean-MailboxDatabase in between? Sorry for the simplistic question, I'm still really new with the Shell. Thanks, Joe Heaton --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
