Jim,

Yes, the inheritance is where my research pointed also.  I believe that this 
account had been a member of Domain Admins at one point, but we've since 
removed all our user accounts from that.  The inheritance box is not checked, 
but neither is mine, and my account works fine.  I will, of course, go back and 
check all those boxes, but I'm not sure why my account, as well as others 
without that check, are and have been working.

Joe Heaton
ITB - Windows Server Support

From: Jim Kennedy [mailto:kennedy...@elyriaschools.org]
Sent: Thursday, June 07, 2012 8:58 AM
To: Heaton, Joseph@DFG; MS-Exchange Admin Issues
Subject: RE: user issue - activesync

Is this user a member of some protected/built in groups, or have some extra 
Exchange group membership?

Also check to see if inheritance is broken on this user account.

http://technetmicrosoft.com/en-us/library/dd439375%28EXCHG.80%29.aspx<http://technet.microsoft.com/en-us/library/dd439375%28EXCHG.80%29.aspx>


From: Heaton, Joseph@DFG 
[mailto:jhea...@dfg.ca.gov]<mailto:[mailto:jhea...@dfg.ca.gov]>
Sent: Thursday, June 07, 2012 11:53 AM
To: MS-Exchange Admin Issues
Subject: RE: user issue - activesync

Not sure why I didn't even think to use the RCA.

An ActiveSync session is being attempted with the server.  Errors were 
encountered while testing the Exchange ActiveSync session.
[Description: https://www.testexchangeconnectivity.com/Images/Minus.gif]

Test Steps



[Description: https://www.testexchangeconnectivity.com/Images/Successpng]

Attempting to send the OPTIONS command to the server.



The OPTIONS response was successfully received and is valid.



[Description: https://www.testexchangeconnectivity.com/Images/Plus.gif]

Additional Details



[Description: https://www.testexchangeconnectivity.com/Images/Error.png]

Attempting the FolderSync command on the Exchange ActiveSync session.



The test of the FolderSync command failed.





The dsquery came back with a result of:
adminCount
1


Joe Heaton
ITB - Windows Server Support

From: Michael B. Smith 
[mailto:michael@smithconscom]<mailto:[mailto:mich...@smithcons.com]>
Sent: Thursday, June 07, 2012 7:51 AM
To: Heaton, Joseph@DFG; MS-Exchange Admin Issues
Subject: RE: user issue - activesync

Don't start there.

Start first with www.exrca.com<http://www.exrca.com> and see if that works. If 
not, tell us the error.

The second thing (and ExRCA may tell you this, I can't remember) is to find out 
if adminCount -ne 0 on the account and tell us that.

                Dsquery * domainroot -filter samAccountName=<whatever> -attr 
adminCount

You'll have to type that in, copy-b-paste doesn't like the '-'.

From: Heaton, Joseph@DFG 
[mailto:jhea...@dfg.ca.gov]<mailto:[mailto:jhea...@dfg.ca.gov]>
Sent: Thursday, June 07, 2012 10:41 AM
To: MS-Exchange Admin Issues
Subject: user issue - activesync

Exchange 2010


I have a single user, who just received an iPhone.  I'm trying to setup e-mail 
access for him, using the native activesync client on his phone.  Can't get it 
to work.  I've had other accounts connected through this phone, but not his.  I 
also can't get his account to connect on other phones, so I know there's 
something wrong with his specific account, not activesync or the phone.  I've 
checked his account, and activesync is enabled.  We don't have any policies 
within Exchange other than defaults, so I can't see any other reason this 
wouldn't work.

My thoughts at this point are to disconnect the mailbox from the account, 
delete and recreate the account, and reconnect the mailbox.  I'm planning on 
using Remove-Mailbox to disconnect and delete the user, then recreate the 
account itself manually, then use Connect-Mailbox for the reconnection.  Should 
I also do a Clean-MailboxDatabase in between?

Sorry for the simplistic question, I'm still really new with the Shell.

Thanks,

Joe Heaton

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