I was just informed in a separate forum that the call to Apple has to be from a client with an Enterprise support agreement with Apple, or with one of their $600 enterprise support pay-per-call. The "cheap" $50 pay-per-call does not have access to EAS support.
From: KevinM [mailto:kev...@wlkmmas.org] Sent: Thursday, February 7, 2013 5:03 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS Michael, We are currently tracking both of the issues you have mentioned with apple via CSS now. My issue is about to be placed on the list if I have anything to say about it. I have some special access but the best pressure I could apply to apple would be public awareness and calls to them from their customers. Most customers who see the issue will modify their throttling policy and move on not knowing that they are now allowing IOS phones to blow up their CAS servers. From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Thursday, February 7, 2013 12:58 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS Don't you have more inside access than we do? :) A couple of things are starting to percolate up with this latest iOS update - excessive log generation and throttling hits are being discussed on several forums. I haven't heard of any conclusions out of CSS yet, and none of my customers have reported any issues so I don't personally have a call open. From: KevinM [mailto:kev...@wlkmmas.org] Sent: Thursday, February 7, 2013 3:12 PM To: MS-Exchange Admin Issues Subject: ActiveSync + Throttling + IOS I am tracking an issue for a number of customers where apple IOS devices are causing the %time in AD throttling policy to fire due to devices performing full GAL lookups for each key press. My feeling is that this is an IOS design flaw that should be fixed. Windows Phone searches local device contacts then presents an option to attach to GAL; A much less expensive task for an Exchange server. Too an end user the symptoms are delayed send and receive. Most noticeable are messages waiting to be sent on the device until the throttling blocking is removed. The issue can be seen when you correlate IIS logs throttling errors with Activesync Mailbox logs and you look for <query> RequestHeader : POST /Microsoft-Server-ActiveSync/default.eas?User=xxxxxxxxxxxxxxxxx&DeviceType=iPhone&Cmd=Search HTTP/1.1 RequestBody : <?xml version="1.0" encoding="utf-8" ?> <Search xmlns="Search:"> <Store> <Name bytes="3"/> <Query>r</Query> I am wondering if anyone else is running into this issue? --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist