Try this- ADUC  view "advanced features" right click the failing users- 
porperties-securit- advanced- click ok, nad have them try to resyncing within 
30 minutes

 

 

 

 

 

 

 

 

 

 

Jean-Paul Natola

 

 From: ji...@jt-solution.com
To: exchangelist@lyris.sunbelt-software.com
Subject: RE: activesync not loading email for user
Date: Thu, 4 Apr 2013 22:50:43 +0000









After finally getting the credentials to login to the mail server this is what 
I found in event viewer:
 
Unexpected Exchange mailbox Server Error:…..HTTP status code [507].  Verify 
that the Exchange mailbox Server is working correctly.
 
I’m thinking her mbx is corrupt.  After doing some research I found related 
articles on insufficient storage but I don’t that that is the case.  Any ideas? 
 I don’t want to create a new mailbox and have the same
 issue.
 


From: Michael B. Smith [mailto:mich...@smithcons.com]


Sent: Thursday, April 04, 2013 10:18 AM

To: MS-Exchange Admin Issues

Subject: RE: activesync not loading email for user


 
I have no idea if the iPhone or Android support ActiveSync versions 1 and 2.
 
You will definitely have to enable “unknown device support” in Exchange.
 
Otherwise, you are going to need to look at HTTP logs to figure out what is 
going on.
 


From: Jimmy Tran [mailto:ji...@jt-solution.com]


Sent: Thursday, April 4, 2013 12:53 PM

To: MS-Exchange Admin Issues

Subject: RE: activesync not loading email for user


 
I forgot to mention this is for SBS2003.  I tried the exrca anyways but it 
looks for autodiscover which 2003 obviously doesn’t have.
 


From: Michael B. Smith [mailto:mich...@smithcons.com]


Sent: Thursday, April 04, 2013 9:43 AM

To: MS-Exchange Admin Issues

Subject: RE: activesync not loading email for user


 
What does exrca.com say when you try to download the inbox? (It’s an option on 
the test.)
 


From: Jimmy Tran [mailto:ji...@jt-solution.com]


Sent: Thursday, April 4, 2013 12:27 PM

To: MS-Exchange Admin Issues

Subject: activesync not loading email for user


 
I’ve got one user that is successful in adding her exchange account to her 
iPhone but email never gets downloaded.  All the settings are correct on the 
phone itself.  I’ve tried on an android device and same thing.  I tried a 
google search
 but haven’t had luck.  I think its an exchange or aduc issue with the user.  
Any ideas?  It works for all other users.
 
TIA
 
Jimmy 
 
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