I've taught a Finale class (mostly glitch-free) for the past nine years, but this year, there are two BIG glitches. I purchased and installed Fin2010 on the 11 Mac G5 towers. Everything seemed fine, until the first class period when students created standard user accounts for their use. When they tried to open Finale, they found that it begins loading (the blue rectangular box appears for several seconds), but then quits. This behavior is limited to standard user accounts - Finale opens and functions fine in administrator accounts.
I contacted Finale tech. support, who said that "Read and Write" permissions on Finale needed to be enabled for all users. While I've never had to do this previously, I enabled it on all machines. However, it made no difference. Tech support is now saying that this is a problem with the OS, not Finale. I thought that while this problem was being resolved, I'd have students get started with Fin2009, which we used without problem last year. However, more problems here. As with 2010, 2009 works fine in administrator accounts, but not in standard user accounts. It does open, but MIDI keyboard note entry via Simple and Speedy doesn't work. I can enter notes in Simple using the mouse. (I do have "Use MIDI Device for Input" checked in both Simple and Speedy.) Making matters worse, using playback causes Finale to freeze and quit. Additionally, MIDI device settings in the MIDI Setup utility (and consequently the settings in MIDI/Audio>Device Setup>MIDI/Internal Speaker Setup) don't transfer from administrator to standard user accounts. I have to set them up again. We've already lost three class periods to these problems, and can't afford any more. I'm going to have to allow students to operate in administrator accounts until I get this resolved. If anyone has any suggestions regarding either Finale or Mac OS 105.8 (since the machines are G5s, I can't run 10.6), I'd appreciate them very much! Ken Parsons Technology Coordinator School of Music Southern Adventist University Collegedale, TN 37315 (4230 236-2886 _______________________________________________ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
