On Wed, Jan 14, 2004 at 11:01:08AM +0100, Martin Costabel wrote:
> 
> But if there is a bug database (dunno if there is, I have no time to 
> follow this KDE thing yet), I suppose you are advised to look whether 
> your bug has been reported before. Most bug databases ask users to do 
> this.

The following is some combination of rant, whinge, and maybe even a
bit of constructive criticism. I am not going to jump into the debate
about the stability of unstable, etc. So feel free to ignore, but I
just gotta say...

The SF Tracker is (IMO) a sorry excuse for a bug database, and as a
result it doesn't even get used to its potential. People just post to
-devel the answer appears there. And then someone posts to -users and
the answer (or maybe a variation of it) goes there. And then it gets
said 10 times in 10 diferent ways on #fink. And it never goes into
Bugs because it's not an unsolved problem. So there's no one place to
look, and there's no place at all that doesn't have a tremendously
weak and slow search function, no way to add keywords, and no easy way
to indicate what's related to what and who's dealing with it.

If only Bugzilla didn't have (again IMO from what I first remember) a
rather steep user learning curve and I had the bandwidth to support
it. Or even *gah* a FinkWiki. Should we start telling people to search
Gmane and stop answering the same question each time? Should we tell
people to post bugs to the Bug tracker instead of the mailing lists
(and then make sure to read them and answer or post links to answers)?
Or try to keep user-land problems in -users so common problems with
known solutions will be easily searchable? And tell users to search on
Gmane before posting. Or hell, anything, anything at all, just a
single, searchable, place and where (at least) answerers put answers
and (hopefully) users would look. Something that can be more
discussion-ish and flexible than a single pronouncement coming from
the FAQ.


-- 
Daniel Macks
[EMAIL PROTECTED]
http://www.netspace.org/~dmacks



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