Ditto. I know how hard the individuals work and the commitment level they
have. If you have grievances with customer support, lets find the facts out
and get to the bottom of the issue.
Please feel free to contact me off line. Thank you.
> -----Original Message-----
> From: Shivdasani, Meenoo [SMTP:[EMAIL PROTECTED]]
> Sent: Wednesday, May 26, 1999 5:06 PM
> To: Aguilera Jackie H; '[EMAIL PROTECTED]'
> Subject: RE: DCOM on Gauntlet
>
>
> > Gauntlet's support is even worse. The last time I called
> > the engineer hang
> > up on me and I was never able to reach him again. I left him so many
> > messages to call me back and he never did. -- I wonder what
> > he wrote to
> > close the call --
> > We still have their product but we try to solve issues in house.
> > Basically, you have to beg them to give you support.
>
> Jackie,
>
> If you have a problem with Gauntlet Support, please feel free to contact
> me
> off-list and give me further details on the call number, the issue you
> were
> having a problem with, and when you opened the call. This will enable us
> to
> track down what happened with this issue.
>
> Thanks,
>
> M
>
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