I must disagree. My associates and I have opened some 10+ incidents on the
original 5 incidents we bought because either a) there was a known fix that
was not public, b) it was a known bug with no fix, or c) the guys at MS had
less of a clue than we did. In all three cases, MS doesn't charge so we got
to reuse the incident.
What I expect from tech support is more like Cisco's, where bugs are public,
fixes are published, and the guy on the phone knows more than I do.
To be fair, I have noticed a slight improvement at MS over the last six
months, but it still "ain't all that".
-----Original Message-----
From: Brian Steele [mailto:[EMAIL PROTECTED]]
Sent: Friday, June 04, 1999 7:41 AM
To: [EMAIL PROTECTED]
Subject: RE: Why not NT?
This is absolutely false, Peter.
On the rare occasions I've had problems with MS products (IIS and MSP2.0 in
this case), I've NEVER had any problems contacting MS and sorting out the
problems with their security persons, including getting a hotfix for IIS
before it was made public.
Brian Steele
> -----Original Message-----
> From: Peter Bruderer [mailto:[EMAIL PROTECTED]]
> Sent: Thursday, June 03, 1999 4:21 PM
> To: Brian Steele
> Cc: [EMAIL PROTECTED]
> Subject: Re: Why not NT?
>
>
>
> Brian, you are not getting the point. Just because there are more
> Volkswagen than Rolls Royce, a Volkswagen is not better.
>
> If you install your system, and it runs, everything is perfect. If you
> have a strange problem (with Microsoft) you are alone.
>
> If you have a real problem (no matter if HP, SUN or IBM), specially a
> security related one, you get quite quickly a contact to the lab and can
> argue directly with the person who wrote that piece of code, or at least
> has access to the source code.
>
> With Microsoft you get nothing.
>
> Look for millions of people McDonalds is good enough. But there are some
> they like Chateau Briand and a bottle of Chateau Margaux, 1er Grand Cru.
>
> have fun ...
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